Think of Us

Community Responder

Think of Us

full-time

Posted on:

Location Type: Hybrid

Location: Washington, DC • District of Columbia • Washington • United States

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Salary

💰 $70,000 - $75,000 per year

About the role

  • Serve as primary point of contact for the Texas Region 7 beta; provide real-time digital resource support; pilot AI-driven triage/chat/automation; capture feedback; document usage/outcomes/satisfaction
  • Participate in innovation/HCD activities; pilot new tech solutions; collaborate cross-functionally on workflows/accessibility; design small-scale tests (hypothesis/experiment, data collection, success criteria)
  • Create/follow test plans; identify/report/resolve unexpected or biased outcomes; run hands-on + automated tests; monitor performance and recommend improvements
  • Enter data accurately; support metrics tracking and reporting; organize/prepare summary data for insights; gather/document user feedback

Requirements

  • 3+ years accessing/navigating child welfare and/or adjacent social service systems; ideally 2+ years professional experience in mental health or related fields.
  • Communicates effectively with kinship families, foster youth, and child welfare professionals; demonstrates unconditional positive regard, sensitivity to circumstances, and responsiveness. Spanish bilingual preferred.
  • Prioritizes user experience, solicits diverse feedback, translates insights into improvements; tests multiple approaches and iterates toward practical solutions.
  • Brings personal/professional experience with child welfare (or deep commitment to learn), approaches work with humility/curiosity, and centers lived experience.
  • Solutions-oriented; thrives in evolving organizations; adapts quickly, perseveres through obstacles, and uses change as an opportunity to learn and improve.
  • Some experience with data analysis (cleaning, visualization, interpretation) and familiarity with survey tools, analytics dashboards, and user research methods.
  • Proactively explores, applies, and adapts AI and new tech tools to improve efficiency, solve problems, and support decision-making in beta testing and MVP work.
Benefits
  • 100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents.
  • Access to Talkspace for confidential therapy and mental health support.
  • Short-Term Disability, Life, and AD&D Insurance included.
  • Optional Long-Term Disability and Supplemental Life Insurance.
  • Health Care and Dependent Care FSAs available.
  • 401(k) Plan for pre-tax retirement contributions.
  • Work-from-home setup stipend to optimize your workspace.
  • Flexible PTO policy, plus sick leave and paid leaves of absence.
  • 8 company holidays, plus three organization-wide seasonal breaks.
  • $1,500 annual stipend per employee.
  • Regular organization-wide learning sessions on relevant and reflective topics.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdata cleaningdata visualizationdata interpretationuser research methodstest planningautomated testingperformance monitoringAI-driven automationhypothesis testing
Soft Skills
effective communicationsensitivityresponsivenessuser experience prioritizationcuriosityhumilitysolutions-orientedadaptabilityperseverancecollaboration