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Quality Assurance Evaluator
Think Construction Services LLC.Remote Quality Assurance Evaluator for RADIX Construction assessing customer service quality across communication channels. Flexible contract opportunity evaluating interactions through various digital platforms.
Posted 7/30/2026contractRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $35 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and observational abilities to conduct quality assurance evaluations across various customer interaction channels. Proficient in documenting findings and ensuring compliance with quality and reporting standards.
Highest-signal resume keywords
Quality Assurance EvaluationsCustomer Interaction AssessmentAnalytical SkillsAttention to DetailWritten and Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssessmentEvaluation ReportingInternet NavigationOnline Reporting SystemsCustomer Experience Evaluation
Soft Skills
Communication SkillsObservational AbilitiesIndependenceTime Management
Tools & Technologies
Microsoft OfficeGoogle WorkspaceWeb-Based Reporting Platforms
Industry Keywords
ConfidentialityProject GuidelinesProfessionalismResponsivenessAccuracy
About the role
Key responsibilities & impact- Conduct remote quality assurance evaluations according to established project guidelines.
- Assess customer interactions across phone, email, live chat, websites, and digital platforms.
- Evaluate professionalism, communication skills, product knowledge, responsiveness, accuracy, and overall customer experience.
- Document objective findings and complete comprehensive evaluation reports.
- Submit reports accurately and within required deadlines.
- Upload supporting documentation, screenshots, or receipts when applicable.
- Maintain confidentiality regarding client information and evaluation assignments.
- Ensure all work meets established quality and reporting standards.
- Communicate professionally with project coordinators when clarification or additional information is needed.
Requirements
What you’ll need- High school diploma, GED, or equivalent preferred.
- Excellent written and verbal communication skills.
- Strong analytical and observational abilities.
- Exceptional attention to detail.
- Ability to work independently and manage multiple assignments.
- Basic computer proficiency, including internet navigation and online reporting systems.
- Reliable high-speed internet connection.
- Access to a desktop computer, laptop, or smartphone.
- Previous experience evaluating customer interactions or completing quality assessments is beneficial but not required.
- Familiarity with Microsoft Office, Google Workspace, or web-based reporting platforms is preferred.
Benefits
Comp & perks- 100% Remote Work
- Flexible Scheduling
- Work from Anywhere in the United States
- Choose assignments that fit your availability
- Ongoing contract opportunities
- Diverse client projects across multiple industries
- Independent contractor flexibility
- Performance-based earning opportunities