Senior Content Strategist – Conversational Design, Writing
Think Company
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $72,000 - $110,000 per year
Job Level
About the role
- Define and drive content strategy across product experiences, from onboarding flows to advanced workflows
- Craft clear, purposeful product content across interfaces and natural language experiences
- Lead content design for complex initiatives
- Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences
- Develop and scale voice and tone systems, content frameworks, and reusable patterns for consistency across products
Requirements
- Experience shaping content for digital products, including UX writing, content design, or content strategy
- Ability to design for both interface-based and conversational experiences, such as chatbots, voice assistants, or similar systems
- Proven skill in designing conversational flows, including concepts like intent recognition, turn-taking, and fallback strategies
- A user-centered approach to language
- Strong foundation in building scalable voice and tone systems and structured content frameworks
- Clear and collaborative communication style
Benefits
- Competitive compensation
- Comprehensive benefits
- Ongoing opportunities for learning and development
- Intentional in-person time for company gatherings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX writingcontent designcontent strategyconversational designintent recognitionturn-takingfallback strategiesvoice and tone systemsstructured content frameworks
Soft Skills
collaborative communicationuser-centered approach