Customer Success Specialist

Think Academy U.S

Customer Success Specialist at Think Academy US providing timely support for parents and students via various communication channels. Required fluency in Mandarin to assist with student learning experiences.

Posted 5/22/2026contractRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Maintain a high standard of service quality, empathy, and professionalism in every interaction.
Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Requirements

What you’ll need

Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
Fast learner with the ability to understand complex processes, policies, and product details.
Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
Tech-savvy and comfortable using multiple communication tools and internal systems.
Excellent verbal and written communication skills.
Fluency in Mandarin is required; proficiency in English communication is essential.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Think Academy U.S Website LinkedIn All Job Openings 51 - 200 employees 📚 Education Education Think Academy U. S. is an educational institution offering comprehensive online math courses for students from Pre-K to high school. These programs are designed to build a solid math foundation, enhance problem-solving skills, and prepare students for advanced topics and competitive exams like AMC 8 and AMC 10. With campuses in several locations including Cupertino, Irvine, and Bellevue, Think Academy uses gamified teaching methods and practical exploration to improve spatial cognition and logical deduction. It is WASC accredited and provides both online and offline evaluations to customize learning plans for students. Customer Success Specialist 🔥 7 minutes ago 🏄 California – Remote 💵 $20 - $25 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇨🇳 Chinese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Maintain a high standard of service quality, empathy, and professionalism in every interaction.
Contribute to customer success initiatives, operational improvements, and user-experience optimization projects. 🎯 Requirements
Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
Fast learner with the ability to understand complex processes, policies, and product details.
Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
Tech-savvy and comfortable using multiple communication tools and internal systems.
Excellent verbal and written communication skills.
Fluency in Mandarin is required; proficiency in English communication is essential. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager 🔥 1 hour ago Life of Prosperity 1 - 10 📚 Education 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Senior Customer Success Manager at Life of Prosperity responsible for managing high-value client relationships. Seeking a results-driven professional to join a supportive, growth-focused team. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟠 Senior 🏆 Customer Success Client Success Consultant 🕒 3 days ago Breakthrough Blueprint 1 - 10 Website LinkedIn All Job Openings Remote Client Success Consultant for Breakthrough Blueprint, facilitating personal development programs through communication and digital tools. Managing own schedules and engaging with a support network alongside mentorship. 🇺🇸 United States – Remote 💵 $100k - $150k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Engineer – Contract 🕒 5 days ago Knights of Columbus 1001 - 5000 🤝 Non-profit 🤲 Charity 💸 Finance Website LinkedIn All Job Openings Develop and maintain CRM applications for the Knights of Columbus. Collaborate with architecture, UX and other development teams across multiple environments. 🇺🇸 United States – Remote 💵 $122k - $207.5k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Engagement Specialist 🕒 May 11 Taxceo .\ 1 - 10 ☁️ SaaS 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Client Engagement Specialist managing the front door for prospective clients at Bright!Tax. Triage leads, qualify prospects, and synthesize client insights for marketing and client success. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Client Success Manager 🕒 May 9 WRS Health 201 - 500 Website LinkedIn All Job Openings Customer Success Manager serving as a liaison between clients and development teams at a SaaS healthcare provider. Guiding clients to maximize value and satisfaction with their health management solutions. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

problem-solvingcommunicationorganizationaldetail-orientedownershipempathyfast learnercalm under pressuremulti-taskingcustomer success