Thingtrax

Implementation Specialist

• Lead customer onboarding and end-to-end implementation of Thingtrax’s Computer Vision AI Agents for visual inspection use cases (count, quality, and label verification).
• Collaborate closely with sales and customer success teams to translate customer requirements into actionable implementation plans.
• Configure, test, and calibrate AI Agent deployments in real production environments, ensuring accurate and reliable data capture.
• Train customer teams on how to use and interpret insights from Thingtrax AI solutions to drive continuous improvement.
• Advise customers on process optimisation opportunities enabled by AI-driven visual intelligence.
• Where applicable, support integration of Thingtrax AI Agents with existing MES, OEE, or Line Efficiency systems to create a unified performance view.
• Collaborate with product and engineering teams to share customer feedback and influence product enhancements.
• Manage project timelines, deliverables, and communication with all stakeholders to ensure successful go-lives and long-term adoption.
• Act as a trusted advisor to customers, helping them build confidence in deploying AI within regulated, high-speed manufacturing environments.

Implementation Consultant

Customer Success Manager

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Customer Success

Product Analyst

• Translate business goals into actionable product requirements working with product managers.
• Partner with designers using Figma to validate wireframes, prototypes, and final UI assets, ensuring design accuracy in implementation.
• Conduct usability reviews, journey mapping, and interaction analysis to validate design intent aligns with user expectations.
• Support product decisions by analyzing user behavior, adoption trends, and product performance metrics.
• Provide insights and recommendations for product improvements based on both data and design validation findings.
• Participate in sprint reviews, design critiques, and planning sessions to represent both the analytical and design quality perspectives.
• Document outcomes, insights, and improvement opportunities in a clear and structured way for stakeholders.
• Contribute to building scalable design validation and product analysis frameworks that enhance product quality.