Location Support Specialist
TestEquity LLC
Licensed Insurance Broker Support Representative
Thimble
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with broker sales support, including new broker onboarding and ongoing broker relationships
- Provide training and support to producers to help them adopt the company's products and services
- Follow broker success plans to ensure producers achieve desired outcomes
- Become an expert with Thimble’s products and services
- Serve as the front line between brokers and Thimble; develop and maintain positive broker relationships
- Provide brokers with timely, solution-oriented responses to their business needs
- Provide broker support primarily through high volume tickets and chats
- Support onboarding process and provide guidance on configuring and utilizing the Thimble Broker Portal
- Help increase activation by bringing product and insurance knowledge to the purchase and servicing experience
- Work closely with Customer Success and the Insurance team to remain aligned on compliance
- Collaborate with other teams to provide feedback on broker and user experiences
- Report to the Director of Insurance Operations and manage multiple projects simultaneously
Requirements
- A Property & Casualty Insurance license is required
- Commercial insurance experience is required; small commercial business insurance experience is highly preferred
- Prior work with insurance brokers or agencies
- Experience in a fast-paced, high-volume support or customer service environment
- Excellent written and oral communication skills
- Highly organized with ruthless attention to detail
- Ability to adapt to changes and learn quickly
- Ability to manage multiple projects simultaneously
- A bachelor’s degree or equivalent experience is required
- Familiarity with Zendesk, Omni, Jira (will be used during onboarding and daily work)
