theturnlab

Account Executive

• Lead and grow senior client relationships with trust, credibility and strategic authority
• Act as a senior advisor to clients, providing clear POVs and business-focused recommendations
• Own overall account health, performance and long-term growth
• Navigate complex client environments and senior stakeholder relationships with confidence
• Identify and unlock new opportunities for account expansion and partnership growth
• Ensure clients see TTL as a true strategic partner, not just a vendor
• Translate complex business challenges into clear, actionable agency direction
• Provide an overarching view of client business needs, priorities and opportunities
• Partner closely with strategy team to guide integrated thinking and campaign direction
• Ensure all work is rooted in insight, aligned to business goals and built for impact
• Bring forward proactive ideas that help clients solve real business problems
• Stay deeply informed on client industries, competitors and market trends
• Build a culture of accountability, curiosity and solution-oriented thinking
• Coach teams to move beyond execution into strategic thinking
• Provide ongoing feedback, development and leadership support
• Act as a key leader within the broader agency leadership team
• Oversee the successful delivery of integrated campaigns across multiple disciplines
• Ensure strong alignment between creative, strategy, media, production and project management
• Maintain accountability for scopes, budgets and profitability across accounts
• Ensure work is delivered on time, on brief and at a consistently high standard
• Help refine and improve internal processes to drive efficiency and quality
• Manage workload planning and ensure realistic expectations across teams and clients
• Play an active role in new business opportunities and pitches
• Identify organic growth opportunities within existing accounts
• Contribute to agency positioning, thinking and strategic development
• Represent TTL in senior client conversations and industry-facing moments

Account Director

Designer

• Support the Senior Designer in developing brand identities, visual systems and design toolkits across a variety of industries
• Apply and extend brand guidelines with precision and creative intent, ensuring consistency across all touchpoints
• Produce well-crafted layouts, typography and visual compositions across print and digital formats
• Execute design assets across print, digital, social and OOH formats to a high standard of craft
• Work within established templates and systems to support scalable campaign and brand work
• Prepare clean, organized, production-ready files for internal review and client delivery
• Implement feedback from the Senior Designer clearly and constructively
• Contribute ideas during concept development, including mood boards and early visual explorations
• Bring a strong visual point of view to concepting sessions and brief responses
• Collaborate with the Senior Designer throughout the full lifecycle of brand and design projects
• Participate in internal reviews and contribute your perspective openly.

Account Director

Junior Designer