Director, Global Product Management – Marketing

Thermo Fisher Scientific

Director leading global service portfolio strategy and marketing at Thermo Fisher Scientific. Driving recurring revenue, renewals, margin expansion, and value-added services adoption worldwide.

Posted 8/12/2026full-timeCalifornia, Florida, Massachusetts • 🇺🇸 United StatesLead💰 $176,000 - $255,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global service portfolio strategy, including lifecycle management, pricing logic, and profitability. Proven ability to leverage customer insights and market intelligence to drive revenue growth and operational effectiveness in complex, matrixed organizations.

Highest-signal resume keywords

Global Service Portfolio StrategyRevenue Growth and Margin ExpansionCommercial Acumen and Pricing StrategyData-Driven Decision MakingExecutive Communication and Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementMarket DevelopmentService Business ModelsFunnel ManagementSales EnablementValue Proposition DevelopmentFinancial AnalysisKPI EstablishmentLifecycle ManagementCustomer Insights

Soft Skills

InfluencingTalent LeadershipStakeholder ManagementExecutive CommunicationOrganizational Effectiveness

Tools & Technologies

AI-Enabled WorkflowsPredictive MaintenanceDigital Service ModelsRemote SupportAutomation

Certifications & Qualifications

MBAAdvanced Degree in BusinessAdvanced Degree in MarketingAdvanced Degree in ScienceAdvanced Degree in Engineering

Industry Keywords

Life SciencesDiagnosticsBiotechnologyHealthcareMedtechIndustrial TechnologyEnterprise SoftwareSemiconductor EquipmentAerospaceTechnical B2B Service

About the role

Key responsibilities & impact

Lead the annual and long-range Global Service and Support growth agenda
Define priorities, investment choices, and execution plans using customer insights, install base analytics, market trends, competitive intelligence, and regional input
Own global service portfolio strategy, including lifecycle management, roadmap prioritization, new offering development, launch readiness, pricing logic, profitability, and retirement decisions
Ensure service offerings have target segments, value propositions, commercial actions, operational readiness, margin expectations, and measurable business impact
Align global marketing, regional market development, product management, and service sales around campaigns, target segments, customer narratives, and growth plays
Establish KPIs and operating rhythms linking campaign activity, pipeline quality, sales execution, renewal performance, service revenue growth, customer adoption, and margin impact
Lead and develop functional leaders across Product Management, Global Marketing, Regional Market Development, Market Development Strategy, and Marketing Operations
Build an integrated operating model with decision rights, performance metrics, operating cadence, and accountability
Influence across a global matrix and partner with service sales, regional service leaders, business unit leadership, finance, operations, technical support, IT, legal, and regulatory teams
Deliver measurable impact in revenue growth, margin expansion, contract penetration, renewals, value-added services, portfolio profitability, campaign ROI, pipeline generation, pricing discipline, automation, AI adoption, talent development, and organizational effectiveness

Requirements

What you’ll need

10+ years of progressive experience in product management, marketing, and/or market development
Demonstrated success leading through functional leaders in a large, complex, global, matrixed organization
Strong understanding of service business models, including service contracts, customer support, field service, technical support, or value-added services
Proven ability to develop, commercialize, and scale offerings that drive revenue growth, margin expansion, customer value, and repeatable adoption
Strong commercial acumen, including pricing, segmentation, funnel management, sales enablement, renewal improvement, value proposition development, and installed-base monetization
Ability to use data, customer insights, market intelligence, financial analysis, and business performance metrics to shape strategy and drive execution
Executive communication, stakeholder management, influencing, financial, and talent leadership skills
Experience in life sciences, diagnostics, analytical instruments, biotechnology, laboratory services, healthcare, medtech, industrial technology, enterprise software, semiconductor equipment, aerospace, or other technical B2B service environments preferred
Experience with funnel velocity discipline, sales enablement, digital service models, remote support, predictive maintenance, AI-enabled workflows, automation, or customer self-service preferred
Global experience across North America, Europe, China, and emerging markets preferred
MBA or advanced degree in business, marketing, science, engineering, or related field preferred

Benefits

Comp & perks

Variable annual bonus based on company, team, and/or individual performance results
Choice of national medical and dental plans
National vision plan
Health incentive programs
Employee assistance and family support programs
Commuter benefits
Tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave
Accident and life insurance
Short- and long-term disability in accordance with company policy
Competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP), with eligible colleagues able to purchase company stock at a discount