Field Service Supervisor

Thermo Fisher Scientific

Field Service Supervisor leading technical engineers for Thermo Fisher Scientific’s science-support solutions. Coordinating service delivery, team performance, customer relationships, and technical issue resolution.

Posted 8/5/2026full-timeRemote • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical proficiency in electronics, mechanics, and diagnostic equipment while effectively managing and guiding technical teams to ensure exceptional service delivery and customer satisfaction. Proven ability to analyze complex technical issues and implement continuous improvement initiatives.

Highest-signal resume keywords

Technical Field Service ExperienceTeam Leadership and ManagementCustomer Relationship ManagementComplex System TroubleshootingService Management Software Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Complex System TroubleshootingElectronics ProficiencyMechanics ProficiencyDiagnostic Equipment ExpertiseProject Management SkillsAnalytical Problem-SolvingService KPI ManagementQuality Systems ExperienceRegulatory Compliance KnowledgeOrganizational Skills

Soft Skills

Strong Communication SkillsInterpersonal SkillsTeam DevelopmentResults-Oriented MindsetCustomer Satisfaction Focus

Tools & Technologies

Service Management SoftwareCRM SystemsMicrosoft Office Suite

Certifications & Qualifications

EPA CertificationHVAC/R CertificationElectronics Certification

Industry Keywords

Field Service EngineeringOperational ExcellenceCustomer Service DeliverySafety ProtocolsTechnical Support

About the role

Key responsibilities & impact

Guide and support a team of field service engineers
Ensure exceptional service delivery to customers
Coordinate service activities
Manage team performance
Maintain strong relationships with customers and internal stakeholders
Promote operational excellence and customer satisfaction
Enable customers to make the world healthier, cleaner, and safer

Requirements

What you’ll need

Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience
Proven expertise in complex system troubleshooting and repair
2+ years of supervisory or leadership experience managing technical teams
Strong technical proficiency in electronics, mechanics, and diagnostic equipment
Demonstrated success in customer relationship management and service delivery
Advanced problem-solving and analytical skills for complex technical issues
Proficient with service management software, CRM systems, and Microsoft Office suite
Strong communication and interpersonal skills for technical and non-technical audiences
Proven ability to develop and support team members
Experience with quality systems, safety protocols, and regulatory compliance
Valid driver's license and ability to travel up to 50% within assigned territory
Physical ability to lift up to 50 lbs with assistance and perform service functions
Strong project management and organizational skills
Ability to work independently and guide teams in a results-oriented environment
Experience managing service KPIs, metrics, and continuous improvement initiatives
Multilingual skills may be required depending on location
Preferred fields of study: Engineering, Sciences, or related technical field
Industry-specific certifications (EPA, HVAC/R, Electronics) preferred

Benefits

Comp & perks

Some degree of PPE (Personal Protective Equipment) provided/required for work conditions
Reasonable accommodation for individuals with disabilities during application, interview, and job functions