Field Service Supervisor

Thermo Fisher Scientific

Supervisor leading Field Service Engineers supporting Thermo Fisher’s electron microscopy systems in Switzerland. Managing performance, escalations, customer communication, training, and installation planning.

Posted 8/5/2026full-timeRemote • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities while managing a team of Field Service Engineers. Possesses technical competence in troubleshooting high-tech systems and ensures adherence to health and safety protocols.

Highest-signal resume keywords

Team ManagementField Service EngineeringTechnical TroubleshootingLeadership SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MechatronicsElectronics EngineeringTEM ProductsSEM/SDB ProductsXPS ProductsElectron MicroscopyTechnical CompetenceField Service ActivitiesHealth and Safety ProtocolsAdministrative Task Control

Soft Skills

LeadershipMentoringOrganizational SkillsNegotiation SkillsCommercial Mindset

Certifications & Qualifications

Bachelor’s DegreeValid Driving License (B)

Industry Keywords

Field ServiceCustomer CommunicationService ManagementInstallation PlanningTraining Coordination

Tech Stack

Tools & technologies

Electron

About the role

Key responsibilities & impact

Line-manage an assigned team of highly skilled and specialized Field Service Engineers
Manage performance and development of the assigned FSE team
Communicate internally with the team
Lead and facilitate regular team meetings
Coordinate regularly with the sales and service team
Schedule staff efficiently
Review FSE support requests with 2nd line support
Manage escalations
Participate in customer meetings
Handle critical customer communication with the service manager
Ensure health and safety protocols are followed
Coordinate technical and non-technical training
Support regional service manager installation planning and preparation with the Regional Installation Project Manager and regional experts
Take on field service activities typically 50% of normal working hours depending on team size

Requirements

What you’ll need

Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent
3–5 years of experience in a related field
Experience with TEM and/or SEM/SDB and/or XPS products is a plus
Experience managing a team of Field Service Engineers is a plus
Strong leadership and mentoring skills
Experience troubleshooting and repairing high-tech systems
Technical competence corresponding to Engineer II level or higher
Electron Microscopy preferred
Excellent communication skills in English, German or French at B2 level or above are preferred
Highly organized and able to control administrative tasks
Excellent planning and organizational skills
Negotiation skills and commercial mindset
Challenges the status quo and seeks opportunities to improve
Valid driving license (B)

Benefits

Comp & perks

Competitive remuneration
Annual incentive plan bonus
Healthcare
Range of employee benefits
Career and development prospects
Reasonable accommodation for individuals with disabilities