Senior Scientific Support Specialist

Thermo Fisher Scientific

Senior Scientific Support Specialist processing biological specimens and managing archives for Thermo Fisher Scientific’s laboratory services. Coordinating specimen quality, chain of custody, shipments, equipment calibration, and customer support.

Posted 8/4/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $24 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in specimen management, quality assurance, and compliance within GxP laboratory settings. Proficient in utilizing RTLIMS for database management and skilled in customer service and process improvement methodologies.

Highest-signal resume keywords

Specimen ManagementGxP Laboratory ExperienceCustomer Service SkillsRTLIMS Database ManagementProcess Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Specimen ProcessingQuality AssessmentEquipment VerificationData AnalysisDocumentation PreparationInventory ManagementPPE AssessmentSOP CompliancePerformance Metrics AnalysisProblem Solving

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsDetail-OrientedTime Management

Tools & Technologies

RTLIMSOutlookExcelWordPowerPoint

Certifications & Qualifications

Associate’s DegreeHigh School Diploma

Industry Keywords

Biohazard RegulationsFFPE TissuesThermo Fisher ScientificCustomer ConfidentialityPractical Process Improvement

About the role

Key responsibilities & impact

Receive, process, assess quality, accession, and prepare human and animal study specimens for distribution
Inventory specimens, record discrepancies, and exhaust specimens according to biohazard regulations
Use RTLIMS to manage specimen databases and chain of custody
Maintain the high-density archive room for FFPE tissues and tissue slides
Collaborate daily with histology technicians, pathology, human tissue sciences, study managers, and project coordinators
Coordinate preparation, documentation, facilitation, and tracking of domestic and international shipments
Perform equipment verifications and maintain calibrations according to protocols
Serve as first point of contact for specimen matters, quality, service-level agreements, and staff interactions
Maintain and author work instructions, assist with job hazard assessments, and perform PPE assessments
Follow best practices, SOPs, and work instructions
Analyze, maintain, and reconcile customer and Thermo Fisher reports
Assemble, communicate, and explain performance metrics to the direct manager
Communicate customer issues and potential problems
Resolve customer concerns with a goal of first-call resolution within established turnaround times
Adopt Practical Process Improvement (PPI) methodologies
Perform other duties as assigned

Requirements

What you’ll need

Associate’s Degree in a related field and high school diploma or equivalent required
Bachelor’s degree preferred
2–3 years of proven experience preferred
Proven verbal, written, and presentation skills
Experience in a GxP laboratory setting or services preferred
Proven customer service skills
High confidentiality for customer and Thermo Fisher Scientific information
Detail-oriented problem solver who promotes a team environment
Computer/software skills including Outlook, Excel, Word, and PowerPoint
Ability to identify process inefficiencies and recommend improvements
Ability to adapt to a flexible and changing schedule
Ability to self-manage and operate independently
Sense of urgency in completing work assignments
Good time-management and organizational skills
Ability to lift 30–40 lbs regularly and up to 50 lbs occasionally
Ability to use pushcarts and forklifts to move up to 100 lbs
Successful completion of pre-employment screening, including background check and drug test
Ability to satisfy customer-mandated screening, credentialing, or badging requirements

Benefits

Comp & perks

Comprehensive healthcare
Paid holidays
Tuition reimbursement
Employee benefits
Career and development prospects
National medical and dental plans
National vision plan, including health incentive programs
Employee assistance and family support programs
Commuter benefits
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability
Competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) with discounted company stock purchase opportunity