Field Service Engineer III

Thermo Fisher Scientific

Field Service Engineer III providing expert installation and repair services for analytical and microscopy equipment. Working closely with customers to ensure optimal system performance and customer satisfaction.

Posted 7/25/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining advanced analytical and microscopy instruments, while providing exceptional customer service and technical support. Proficient in diagnostic problem-solving and delivering training to ensure optimal system performance.

Highest-signal resume keywords

Advanced Instrument InstallationTroubleshooting Hardware and SoftwarePreventive Maintenance and CalibrationTechnical Training and GuidanceCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical Instrument CalibrationAdvanced Troubleshooting TechniquesSystem Performance VerificationTechnical Documentation InterpretationService Documentation Preparation

Soft Skills

Customer-Focused ServiceProblem-Solving AbilitiesTeam CollaborationMentoring and Training

Tools & Technologies

Microscopy InstrumentsTest EquipmentService Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

ElectronicsPhysicsEngineeringComputer ScienceChemistry

About the role

Key responsibilities & impact

Represent Thermo Fisher Scientific in a professional and customer-focused manner while delivering exceptional service to both internal and external customers.
Install, commission, maintain, troubleshoot, repair, and validate advanced analytical and microscopy instruments at customer sites to ensure optimal system performance and uptime.
Perform preventive maintenance, system calibration, and performance verification in accordance with company procedures, quality standards, and customer requirements.
Diagnose complex hardware, software, vacuum, and system-level issues using advanced troubleshooting techniques, and implement effective corrective actions.
Provide timely on-site and remote technical support, prioritize service activities, and respond efficiently to customer requests to meet service level agreements (SLAs).
Deliver operator training and technical guidance to customers, ensuring proper instrument operation, routine maintenance, and best practices for maximizing system performance.
Prepare accurate and complete service documentation, including service reports, maintenance records, installation documentation, and regulatory or quality-related protocols.
Build and maintain strong customer relationships by understanding customer needs, providing technical consultation, and delivering an outstanding customer experience.
Manage service tools, test equipment, spare parts inventory, and company assets to ensure operational readiness and inventory accuracy.
Identify opportunities for service contract renewals, upgrades, and additional solutions, and communicate customer needs to commercial teams.

Requirements

What you’ll need

Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments
Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
Strong diagnostic and problem-solving abilities for hardware and software issues
Professional working proficiency in English; additional languages beneficial
Ability to read and interpret technical documentation, schematics, and engineering drawings
Valid driver's license and ability to travel 25-50%
Physical ability to lift up to 50 lbs work equipment and work in laboratory environments
Experience mentoring and training others preferred
Ability to work independently while maintaining strong team collaboration

Benefits

Comp & perks

Ongoing technical training and certifications required
Travel frequently to customer sites
Collaborate closely with Technical Support, Applications, Sales, and other cross-functional teams
Ensure compliance with company policies, quality systems, safety regulations, and applicable industry standards