Med Info Spec I

Thermo Fisher Scientific

Medical Information Specialist providing clinical trial information and support for pharmaceutical products. Analyzing inquiries and maintaining compliance with regulatory guidelines in a hybrid role.

Posted 7/7/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

As a Medical Information Specialist, you will provide technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.
Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Requirements

What you’ll need

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
Some countries (e.g., Mexico) may require a health care professional degree or medical information experience.
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Excellent verbal and written communication skills
Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances.

Benefits

Comp & perks

Thermo Fisher Scientific values the health and wellbeing of our employees.
We support and encourage individuals to create a healthy and balanced environment where they can thrive.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Good Interpersonal SkillsAbility To Work IndependentlyAbility To Maintain Professional Demeanor