Customer Assistance Specialist

Thermo Fisher Scientific

Customer Assistance Specialist providing high quality customer service to consumers and health care professionals. Documenting interactions and identifying product complaints at clinical research company.

Posted 7/4/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
Document interactions according to PPD and client guidelines.
Identifies adverse events (AEs) and product complaints (PCs).
Process medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
Perform line checks and system verifications, and generate reports.

Requirements

What you’ll need

Previous technical support experience required
High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience
In some cases, a second language may be required

Benefits

Comp & perks

Health and wellbeing support
Opportunities for professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DocumentationSystem VerificationReport GenerationMedical Information Fulfillment

Soft Skills

Interpersonal CommunicationProblem Solving

Certifications

High School Diploma