Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Thermo Fisher Scientific

Customer Assistance Specialist

Thermo Fisher Scientific

Customer Assistance Specialist providing high quality customer service to consumers and health care professionals. Documenting interactions and identifying product complaints at clinical research company.

Posted 7/3/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer service to diverse clients, including consumers and healthcare professionals, while effectively documenting interactions and identifying adverse events. Proficient in processing medical information requests and performing system verifications to ensure compliance with guidelines.

Highest-signal resume keywords
Customer ServiceTechnical Support ExperienceAdverse Event IdentificationMedical Information ProcessingBilingual Communication

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
DocumentationSystem VerificationReport GenerationMedical Information Fulfillment
Soft Skills
Interpersonal CommunicationProblem Solving
Certifications & Qualifications
High School Diploma
Industry Keywords
Healthcare ProfessionalsClient GuidelinesAdverse EventsProduct Complaints

About the role

Key responsibilities & impact
  • Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
  • Document interactions according to PPD and client guidelines.
  • Identifies adverse events (AEs) and product complaints (PCs).
  • Process medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
  • Perform line checks and system verifications, and generate reports.

Requirements

What you’ll need
  • Previous technical support experience required
  • High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience
  • In some cases, a second language may be required

Benefits

Comp & perks
  • Health and wellbeing support
  • Opportunities for professional development