Engineer II, Field Service

Thermo Fisher Scientific

Field Service Engineer II delivering advanced service and support for laboratory instruments while building strong customer relationships. Managing installations and troubleshooting with a focus on operational efficiency and satisfaction.

Posted 6/18/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $50 per hourWebsite

About the role

Key responsibilities & impact

Delivering advanced technical service, maintenance, troubleshooting, and customer support for laboratory instrumentation and integrated systems
Performing installations, preventative maintenance, calibrations, validations, training, and repairs while diagnosing complex hardware, software, and application issues
Maintaining accurate service documentation and ensuring compliance with company quality and safety standards
Collaborating with cross-functional teams to resolve escalations and improve service delivery
Building strong customer relationships and serving as the primary field-based customer advocate
Maximizing instrument uptime, operational efficiency, and overall customer satisfaction through proactive communication and responsiveness

Requirements

What you’ll need

Bachelor’s degree in Biological Sciences, Engineering, or a related technical field required
Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation
Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level
Excellent customer service, communication, interpersonal, and relationship management skills
Strong organizational, time management, and problem-solving abilities
Ability to independently manage priorities and work effectively in a fast-paced field environment
Proficiency with Microsoft Office Suite and service management software platforms
Ability to read and interpret technical documentation, schematics, and service manuals
Demonstrated commitment to safety protocols, quality standards, and regulatory compliance
Valid driver’s license and ability to travel extensively within assigned territory.

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdiagnostic skillshardwaresoftwareintegrated systemsanalytical instrumentationelectrical aptitudemechanical aptitudeservice documentationtechnical documentation

Soft Skills

customer servicecommunicationinterpersonal skillsrelationship managementorganizational skillstime managementproblem-solvingindependent managementproactive communicationresponsiveness

Certifications

Bachelor’s degree in Biological SciencesBachelor’s degree in Engineering