Field Service Engineer I

Thermo Fisher Scientific

Field Service Engineer I performing installation and troubleshooting of laboratory instruments at Thermo Fisher Scientific. Requires a Bachelor's degree and offers flexible scheduling and travel.

Posted 6/10/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $38 per hourWebsite

About the role

Key responsibilities & impact

Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation
Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues with support from senior engineers and technical support when needed
Respond to customer service requests in a timely and professional manner
Document all service activities, repairs, parts usage, and customer interactions within company service systems
Maintain regular communication with customers regarding service schedules, system status, and repair updates
Support customer operator training on instrument operation, maintenance, and best practices
Assist senior Field Service Engineers during complex installations, escalations, and large customer projects
Manage and maintain assigned company tools, test equipment, service inventory, and car stock
Travel daily within assigned territory to customer laboratories, research facilities, manufacturing sites, and universities
Participate in technical training programs, certifications, and self-study to build product knowledge and technical competency
Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues
Follow all company safety procedures and laboratory compliance requirements while working with high-voltage systems, chemicals, and scientific equipment
Support flexible scheduling and occasional emergency service coverage based on customer and business needs
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field
No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred
Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting
Strong problem-solving and analytical skills
Excellent customer service and communication abilities
Ability to read and interpret technical documentation, schematics, and engineering drawings
Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts
Strong organizational and time management skills
Ability to work independently while also collaborating effectively with team members
Valid driver’s license required
Ability to travel frequently within assigned territory (50–75%)

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationrepairspreventive maintenancecalibrationstroubleshootingelectronicsmechanicsvacuum systemscomputer hardware troubleshootingtechnical documentation interpretation

Soft Skills

problem-solvinganalytical skillscustomer servicecommunicationorganizational skillstime managementindependent workcollaboration

Certifications

Bachelor’s degree in EngineeringBachelor’s degree in ElectronicsBachelor’s degree in Mechanical EngineeringBachelor’s degree in Biomedical EngineeringBachelor’s degree in PhysicsBachelor’s degree in ChemistryBachelor’s degree in BiologyBachelor’s degree in Computer Science