Product Management Specialist, Bioproduction Services

Thermo Fisher Scientific

Product Management Specialist executing services strategy for Bioproduction and Microelectronics markets. Collaborating with Sales, Marketing, and Operations teams to enhance service delivery and revenue growth.

Posted 6/10/2026full-timeMorrisville • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor competitor capabilities, service offerings, pricing models, and go-to-market strategies across key supply chain services players in NA and EMEA
Synthesize market trends, customer buying behavior, and evolving industry requirements into actionable insights that inform service strategy and commercial positioning across NA and EMEA
Develop and maintain competitive battlecards, win/loss summaries, and market landscape overviews for use by Sales and Marketing teams
Identify whitespace opportunities and unmet customer needs; surface findings and recommendations to the product management and strategy team
Define and maintain benefit-led value propositions for PCS managed services by customer segment and buyer persona
Translate complex service capabilities into concise, customer-centric messaging that Sales teams can use effectively in conversations, proposals, and presentations
Collaborate with Marketing to ensure consistent positioning across all customer-facing materials including flyers, presentations, and Sales enablement tools
Validate messaging through Voice of Customer (VOC) feedback and field input; refine positioning based on what resonates in real customer interactions
Support the development of objection-handling frameworks that equip Sales teams to address common concerns around service adoption, fee structures, and competitive alternatives
Collaborate with Sales and Marketing to identify and prioritize accounts with unmet supply chain needs aligned to PCS’s managed services capabilities
Assist in developing and applying qualification criteria to assess accounts by segment, spend profile, geographic proximity, and service fit
Support VOC activities to gather structured customer feedback on service needs and value perception across NA and EMEA by market type and customer segment
Contribute to market sizing and opportunity analysis to support strategic planning and investment decisions
Build customer-specific business cases and financial analyses that quantify the operational and economic value of PCS services relative to customer supply chain costs and risks
Support BAMs and KAMs in presenting value analyses to customer Supply Chain, Procurement, and Operations leadership
Maintain and refine business case tools and templates to ensure consistency and readiness across the Sales team
Document customer ROI outcomes from active service engagements to strengthen the commercial narrative and support new account acquisition
Partner with Sales Account Representatives to develop account-level services strategies across NA and EMEA that address customer supply chain pain points and drive product revenue growth
Support services proposal development, pricing inputs, and managed service agreement structuring in coordination with Finance and the Services team
Track services revenue attainment versus AOP targets, including fee-based revenue and product revenue from service-enrolled accounts
Identify upsell and service expansion opportunities within the existing account base in collaboration with BAMs and KAMs
Track service delivery metrics by account and flag performance exceptions or risks to the appropriate Account Manager and Operations team
Assist in preparing materials for customer operational reviews and quarterly business reviews (QBRs)
Support VOC collection at defined program milestones to capture customer feedback and identify opportunities for service scope improvement
Assist in monitoring supplier delivery performance against service-enabling requirements, including on-time delivery, documentation compliance, and shortage communication
Support the rollout and maintenance of supplier performance scorecards for strategic supplier segments
Identify and escalate supplier performance gaps that create risk to customer service delivery commitments

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain, Life Sciences, or equivalent experience in a relevant specialty
3+ years of relevant experience in product management, marketing, supply chain, operations, or a related commercial role developing new customer programs
Demonstrated ability to conduct competitive analysis, develop positioning frameworks, or build customer-facing value propositions
Strong interpersonal skills with the ability to work cross-functionally and engage stakeholders at multiple organizational levels
Customer-service orientation with a “Customer First” approach to both internal and external relationships
Experience developing market intelligence programs, competitive landscaping, or product positioning in a B2B or life sciences environment; familiarity with NA and EMEA market dynamics is a plus
Demonstrated ability to build and present quantitative business cases or financial models connecting service value to customer outcomes
Familiarity with supply chain concepts: inventory management, GMP compliance, supplier SLAs, and service-level performance frameworks
Willingness and ability to travel to Thermo Fisher sites and customer facilities to support account reviews, QBRs, and service onboarding activities

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

competitive analysismarket intelligencefinancial modelingvalue proposition developmentcustomer program developmentservice-level performance frameworksinventory managementGMP complianceobjection-handling frameworksbusiness case development

Soft Skills

interpersonal skillscross-functional collaborationcustomer-service orientationstakeholder engagementcommunication skillsanalytical thinkingproblem-solvingstrategic planningpresentation skillscustomer-centric messaging