Technical Support Specialist

Thermo Fisher Scientific

Senior Technical Support Specialist providing advanced technical expertise in scientific instrumentation. Resolving complex issues and ensuring customer satisfaction at Thermo Fisher Scientific.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Electron

About the role

Key responsibilities & impact

Provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems.
Resolve complex issues and support team members.
Implement continuous improvement initiatives.
Serve as a key technical liaison between field service, R&D, operations engineering, and customers.
Contribute to new product introductions and development of technical documentation.

Requirements

What you’ll need

Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical support, service, or engineering role with complex analytical or scientific instrumentation
Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
Comprehensive knowledge in Gas Chromatography.
Strong troubleshooting skills across multiple disciplines including electronics, mechanics, vacuum systems, and software
Excellent communication abilities in English, both written and verbal
Demonstrated project leadership and ability to complete technical initiatives
Demonstrated success in customer relationship management
Strong problem-solving capabilities using structured methodologies
Ability to work independently while collaborating effectively across global teams
Proficiency with remote support tools and digital technologies
Valid passport and willingness to travel 5% of time.
Experience with quality systems and regulatory compliance
Ability to manage multiple priorities
Experience supporting and developing team members
Experience with continuous improvement methodologies
Additional language skills are an asset.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Gas Chromatographytroubleshootinganalytical instrumentationtechnical documentationcontinuous improvement methodologiesproject leadershipproblem-solvingtechnical supportengineeringscientific instrumentation

Soft Skills

communicationcustomer relationship managementcollaborationindependenceleadershiporganizational skillsability to manage multiple prioritiesteam developmentstructured methodologiesinterpersonal skills

Certifications

Advanced DegreeBachelor's Degree