Service Support Engineer

Thermo Fisher Scientific

Service Support Engineer managing support tickets, troubleshooting issues, and collaborating across teams for Centific, bridging AI creators and enterprise customers.

Posted 5/20/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $30 per hourWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Manage and resolve support tickets (Zendesk, sometimes Jira)
Troubleshoot issues across multiple domains (orders, inventory, inbound/outbound)
Document solutions and build a knowledge base
Use AI tools (e.g., ChatGPT) to speed up problem-solving
Build simple dashboards/metrics; write lightweight scripts (Python, Shell)
Collaborate across engineering, operations, and account management

Requirements

What you’ll need

Manage and resolve support tickets (Zendesk, sometimes Jira)
Troubleshoot issues across multiple domains (orders, inventory, inbound/outbound)
Document solutions and build a knowledge base
Use AI tools (e.g., ChatGPT) to speed up problem-solving
Build simple dashboards/metrics; write lightweight scripts (Python, Shell)
Collaborate across engineering, operations, and account management

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Thermo Fisher Scientific Website LinkedIn All Job Openings 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 💊 Pharmaceuticals Healthcare Insurance
Biotechnology
Pharmaceuticals Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery. Service Support Engineer 🔥 1 minute ago 🏄 California – Remote 💵 $30 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Python Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and resolve support tickets (Zendesk, sometimes Jira)
Troubleshoot issues across multiple domains (orders, inventory, inbound/outbound)
Document solutions and build a knowledge base
Use AI tools (e.g., ChatGPT) to speed up problem-solving
Build simple dashboards/metrics; write lightweight scripts (Python, Shell)
Collaborate across engineering, operations, and account management 🎯 Requirements
Manage and resolve support tickets (Zendesk, sometimes Jira)
Troubleshoot issues across multiple domains (orders, inventory, inbound/outbound)
Document solutions and build a knowledge base
Use AI tools (e.g., ChatGPT) to speed up problem-solving
Build simple dashboards/metrics; write lightweight scripts (Python, Shell)
Collaborate across engineering, operations, and account management Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Engineer 🔥 3 hours ago Turvo Inc. 201 - 500 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Customer Support Engineer at Turvo diagnosing and resolving complex product issues for customers. Collaborating with engineering teams and ensuring timely resolutions for product incidents. 🇺🇸 United States – Remote 💵 $60k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ElasticSearch Java MongoDB MySQL Python RabbitMQ Technical Support Specialist 🔥 14 hours ago Ciena 5001 - 10000 📡 Telecommunications 🔧 Hardware Website LinkedIn All Job Openings Blue Planet Portfolio Support Engineer resolving technical issues and ensuring customer satisfaction. Collaborating with teams to support applications integrated into Blue Planet products. 🇺🇸 United States – Remote 💵 $65.5k - $104.7k / year 💰 Series C on 1995-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor AWS Cloud Docker Grafana Kubernetes Linux Microservices MySQL Neo4j Postgres Python Shell Scripting Subversion Unix VMware Technical Support Engineer 🔥 15 hours ago Ketch 51 - 200 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Technical Support Engineer providing technical support to Ketch customers. Working closely with engineering teams and Professional Services for troubleshooting and solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor IT Clinical Service Support Analyst 🔥 15 hours ago Advocate Aurora Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings IT Clinical Service Support Analyst in remote work helping Providers and Epic users. Responsible for troubleshooting, education, and resolution of hardware and software issues. 🇺🇸 United States – Remote 💵 $26 - $39 / hour 💰 $10.2M Grant on 2019-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Applications Support Engineer, Digital Banking 🔥 21 hours ago Forbright Bank 201 - 500 🏦 Banking 💸 Finance 🌍 Social Impact Website LinkedIn All Job Openings Applications Support Engineer focusing on Site Reliability Engineering for digital banking systems. Collaborating with teams to maintain and enhance services for a full-service bank. 🇺🇸 United States – Remote 💵 $60k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Cloud DNS Grafana Kubernetes Linux Python ServiceNow SQL TCP/IP Unix View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

PythonShell scriptingtroubleshootingdashboard creationmetrics development

Soft Skills

collaborationproblem-solvingdocumentation