Operations Engineer

Thermo Fisher Scientific

Operations Engineer at Centific supporting AI deployment by troubleshooting server/network issues. Coordinating between vendors and internal teams for IT infrastructure management and process improvement.

Posted 5/14/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $45 per hourWebsite

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
Facilitate physical layer installation of server and network cabling according to cabling matrices.
Physical server and circuit troubleshooting and fault analysis.
Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
Responsible for coordinating and tracking requests/orders and providing weekly reports.
Post documentation on each implementation.
Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
Assist with other regional works during business hours for maintenance related works
Data Accuracy
Inventory Database Improvement Strategy
Server Inventory database
Circuit Inventory database
Spares Inventory database
Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
Raise Site and Vendor Remote Hands to perform site audits when needed
Update Internal documents when requested
Ad-Hoc Tasks
Have ticketing system for tracking all requests(JIRA)
Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
Process Improvement
Support Vendor Support
Initial POC for all Vendor Queries relating to interconnection, troubleshooting
Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
Update internal documentation for all Internet Provider contact and circuit details
Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
Submit Vendor Remote Hands Requests to support physical works on site
Perform regular audits for all server, circuits, spares inventory

Requirements

What you’ll need

2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
Experience executing detailed MOPs, technical instructions, following documentation.
Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
Strong troubleshooting skills technical, logistical, process, and others.
Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
Excellent oral and written communication.
Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
Basic command-line proficiency in Linux/Unix and any switch OS CLI
Able to work independently with minimum supervision.
Preferred qualifications: Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
Experience collaborating across multiple levels and functions.
Anticipate problems in planning and proactively limit project-impacting factors.
Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Thermo Fisher Scientific Website LinkedIn All Job Openings 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 💊 Pharmaceuticals Healthcare Insurance
Biotechnology
Pharmaceuticals Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery. Operations Engineer 🔥 41 minutes ago 🏄 California – Remote 💵 $45 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
Facilitate physical layer installation of server and network cabling according to cabling matrices.
Physical server and circuit troubleshooting and fault analysis.
Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
Responsible for coordinating and tracking requests/orders and providing weekly reports.
Post documentation on each implementation.
Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
Assist with other regional works during business hours for maintenance related works
Data Accuracy
Inventory Database Improvement Strategy
Server Inventory database
Circuit Inventory database
Spares Inventory database
Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
Raise Site and Vendor Remote Hands to perform site audits when needed
Update Internal documents when requested
Ad-Hoc Tasks
Have ticketing system for tracking all requests(JIRA)
Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
Process Improvement
Support Vendor Support
Initial POC for all Vendor Queries relating to interconnection, troubleshooting
Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
Update internal documentation for all Internet Provider contact and circuit details
Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
Submit Vendor Remote Hands Requests to support physical works on site
Perform regular audits for all server, circuits, spares inventory 🎯 Requirements
2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
Experience executing detailed MOPs, technical instructions, following documentation.
Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
Strong troubleshooting skills technical, logistical, process, and others.
Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
Excellent oral and written communication.
Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
Basic command-line proficiency in Linux/Unix and any switch OS CLI
Able to work independently with minimum supervision.
Preferred qualifications: Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
Experience collaborating across multiple levels and functions.
Anticipate problems in planning and proactively limit project-impacting factors.
Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingfiber opticsDWDMCWDMLinuxUnixMOPstechnical instructionscircuit managementinventory management

Soft Skills

communicationproblem-solvingindependenceplanningcoordinationdocumentationleadershipcollaborationtechnical guidanceprocess improvement

Certifications

Server+Network+A+CDCTPCDCPM