Field Service Engineer – LSMS

Thermo Fisher Scientific

Field Service Engineer servicing analytical equipment in laboratory settings. Delivering high customer service and supporting Chromatography and Mass Spectrometry instruments across Ireland.

Posted 5/14/2026full-timeRemote • 🇮🇪 IrelandJuniorWebsite

About the role

Key responsibilities & impact

Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
Specific product support to be given on LSMS and Chromatography instruments (80%).
Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.
Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible.
Follow our ethical business conduct guidelines.
Enable the customer's success through their partnership with Thermo Fisher Scientific.
Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).
Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).
Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).
Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).

Requirements

What you’ll need

Background in Electronics/Chemistry/Physics/Engineering or related subjects
Minimum 1-3 years of experience servicing analytical equipment.
Knowledge of Mass Spectrometry, Liquid Chromatography or Gas Chromatography an advantage, but not essential
Strong problem-solving skills
The ability to balance multiple tasks with different priorities.
Excellent interpersonal, self-motivational and negotiating skills.
Proficient levels of PC literacy.
Valid UK Driving Licence.
Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home.
Good English skills, both verbal and written.
Ability to work across all levels, functions, and regions.

Benefits

Comp & perks

Excellent career progression opportunities with a large and growing global employer.
Competitive salary, plus annual bonus, and company car.
Benefits package (specifics depend on country of hire).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ElectronicsChemistryPhysicsEngineeringMass SpectrometryLiquid ChromatographyGas Chromatographyanalytical equipment servicingPC literacyfield service reporting

Soft Skills

problem-solvinginterpersonal skillsself-motivational skillsnegotiating skillsability to balance multiple taskscommunication skillscustomer relationship managementtime managementteam coordinationadaptability

Certifications

valid UK Driving Licence