Customer Success Manager – Instrument and Equipment Services

Thermo Fisher Scientific

Customer Success Manager for Thermo Fisher Scientific focusing on selling service products. Building customer relationships and collaborating with the sales team to achieve financial goals.

Posted 5/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudERPSFDC

About the role

Key responsibilities & impact

Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.
Provide intensive support to assigned customers in collaboration with Service Contract Specialists and Service leaders.
Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
Actively acquire and consult with existing and new customers for the sale of service products.
Prepare sales reports, statistics, and forecast summaries as required.
Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information.

Requirements

What you’ll need

Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
3+ years of sales experience with proven ability to qualify opportunities and close deals.
High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
Knowledge in the field of instrumental analytics/life sciences.
Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
Ability to travel to customer locations up to 25%; includes overnight travel.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecontract renewalsproposal developmentsales reportingforecastinginstrumental analyticslife sciences

Soft Skills

organizational skillsself-disciplinetime managementrelationship buildingcommunication

Certifications

Bachelor’s degree in BusinessBachelor’s degree in ScienceBachelor’s degree in Finance