Sales Operations Analyst II

Thermo Fisher Scientific

SalesForce.com Support Specialist supporting CRM users at Thermo Fisher Scientific. Engage with users to enhance data management and support software development processes.

Posted 5/6/2026full-timeRemote • Kansas, Ohio, Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support the users of our SalesForce.com system
Provide guidance on the usage and policies of the system
Define and document business specifications, application functionality, and workflow requirements
Define test plans, test scripts and conduct business testing
Support new releases through testing and communication
Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
Support the CRM user community and software development/technical teams
Capture business requirements from business community and IT community
Provide day to day business user support of CRM system
Creation & Maintenance of production quality operational dashboards, data reports and analysis
Training to small groups via web
Document data and system improvements or change requests
Communication of changes and issues within region supporting
Perform testing on issues and improvements
Act closely with system collaborators from all divisions in the business
Support CRM/Power BI/CPQ Projects as needed
Support of SalesForce.com user submitted tickets

Requirements

What you’ll need

Bachelor’s Degree from an accredited higher learning institution preferred
1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred
Experience eliciting information from users to support SalesForce.com
Experience in a Scientific or Pharmaceutical environment is advantageous
SFDC Business Analyst or Administrator or AI certified desired
Must have strong written and oral communication skills, proficient in written & oral English.
Must be legally authorized to work in the United States without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening.

Benefits

Comp & perks

Reasonable accommodation to participate in the job application or interview process
Reasonable accommodation to perform essential job functions
Reasonable accommodation to receive other benefits and privileges of employment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce.comCPQPower BIdata enrichmentdata de-duplicationbusiness specificationstest planstest scriptsdata reportsdata analysis

Soft Skills

communicationtraininguser supportcollaborationdocumentation

Certifications

SFDC Business AnalystSFDC AdministratorAI certified