Senior Manager, Field Service – BeNeLux, Instrument and Enterprise Services

Sr. Manager, Field Service at Thermo Fisher Scientific managing scientific equipment service operations.

Posted 5/6/2026full-timeRemote • 🇳🇱 NetherlandsSeniorWebsite

Key responsibilities & impact

Guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems.
Manage field service operations, enhancing customer satisfaction, and achieving business objectives.
Develop and implement service strategies, oversee installation, maintenance, and repair activities.
Build strong relationships with customers and internal stakeholders.
Collaborate with commercial teams to identify new business opportunities.

What you’ll need

Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service operations or related industry.
Additional technical certifications are beneficial.
5+ years of demonstrated management experience leading field service teams.
Experience managing multi-million dollar P&L responsibility.
Proven experience developing and implementing service strategies to drive growth and operational excellence.
Experience with continuous improvement methodologies such as Six Sigma or PPI.
Knowledge of scientific instrumentation, laboratory environments, or regulated industries preferred.
Valid driver’s license and passport required.
Additional language skills preferred.

Comp & perks

ATS Keywords

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Hard Skills & Tools

service strategiesinstallationmaintenancerepairP&L managementcontinuous improvementSix SigmaPPIscientific instrumentationlaboratory environments

Soft Skills

customer satisfactionteam leadershiprelationship buildingcollaborationcommunication

Certifications

technical certifications