Senior Director – GM, Asset Management Services

Thermo Fisher Scientific

Strategic leader driving business, operational excellence, and financial acumen at Thermo Fisher. Managing a global team to enhance pharmaceutical laboratory operations and customer relationships.

Posted 4/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $212,000 - $317,975 per yearWebsite

About the role

Key responsibilities & impact

Own P&L accountability for a ~$300M revenue business, balancing revenue, margin, and cost management
Oversee growth, retention, and performance across Pharma-heavy customer base across 150+ global sites and 400K+ assets
Define and execute business priorities aligned to broader IES and Thermo Fisher strategy
Establish performance management through clear KPIs, operating rhythms, data quality, governance, and effective use of analytics in decision-making
Align ways of working across regions and functions (Commercial, Operations, Data, Digital, GBS)
Partner with corporate accounts and other businesses to position offerings as part of the full customer value proposition
Leverage Thermo Fisher's strong market position as an OEM-aligned, multi-vendor asset management provider
Manage customer relationships, ensuring customer allegiance through product/service delivery, support, and effective communication
Ensure seamless collaboration across service operations, product management, and customer care to accelerate issue resolution and value delivery
Ensure digital and data capabilities are integrated into operations and customer engagement
Lead and develop a global team of 5 directors and indirectly manage an organization of ~200 colleagues
Build and inspire a high-performing, customer-centric organization with a strong sense of ownership, collaboration, and accountability
Coordinate across global functions including Commercial, Operations, Data & Insights, Digital Product, and Global Business Services (GBS)

Requirements

What you’ll need

Bachelor’s degree required; advanced degree (MBA or MSc) preferred
Significant experience in a senior leadership role within a complex, matrixed, industrial or life sciences or pharmaceutical services industry
Strong financial acumen with experience managing multi-million-dollar P&L, forecasting, and operational efficiency programs
Commercial experience with enterprise customers, ideally within pharma or similar sectors
Deep understanding of laboratory customer needs across pharma, biotech, academia, and industrial markets
Proven ability to lead integrated service and sales teams across globally across multi-site operations
Demonstrated track record in driving profitable growth, particularly through market expansion and sales enablement
Exposure to transformation, digital enablement, or operating model improvement initiatives
Familiarity with regulated environments (e.g., GxP) preferred

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementfinancial acumenforecastingoperational efficiencyanalyticsperformance managementKPI developmentcustomer engagementsales enablementdigital enablement

Soft Skills

leadershipcollaborationcommunicationcustomer-centricityaccountabilityinspirationteam developmentrelationship managementproblem-solvingstrategic alignment

Certifications

Bachelor’s degreeMBAMSc