
Customer Success Manager – Instrument and Equipment Services
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $30 - $45 per hour
About the role
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.
- Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders.
- As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
- Actively acquire and consult with existing and new customers for the sale of service products.
- As required, prepare sales reports, statistics, and forecast summaries.
- Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Requirements
- Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred
- 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
- Capable of prioritizing, being effective, and strong negotiation skills
- Prior experience in similar roles (sales, tele sales, sales administration) in a corporate/matrix organization is preferred
- Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
- High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
- High self-motivation, team spirit, flexibility, and a positive demeanor
- Knowledge in the field of instrumental analytics/life sciences
- Excellent IT skills, including MS Office, SAP ERP, and CRM systems
- Ability to travel to customer locations up to 25%; includes overnight travel
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencecontract negotiationproposal developmentsales reportingforecastingqualifying opportunitiesclosing dealstime managementorganizational skillsinstrumental analytics
Soft Skills
negotiation skillsoral communicationwritten communicationself-motivationteam spiritflexibilitypositive demeanorprioritizationeffectivenessself-discipline
Certifications
Bachelor’s degree in BusinessBachelor’s degree in ScienceBachelor’s degree in Finance