Customer Success Manager – Instrument and Equipment Services

Thermo Fisher Scientific

Customer Success Manager handling service sales for instrumental analytics, focusing on building customer relationships and achieving financial goals. Collaborating with internal and external partners while managing customer support initiatives.

Posted 4/17/2026full-timeRemote • Arizona, Colorado, Oregon, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $45 per hourWebsite

Tech Stack

Tools & technologies

CloudERPSFDC

About the role

Key responsibilities & impact

Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.
Implement promotional and sales actions.
Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders.
As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
Actively acquire and consult with existing and new customers for the sale of service products.
As required, prepare sales reports, statistics, and forecast summaries.
Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Requirements

What you’ll need

Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred
3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
Capable of prioritizing, being effective, and strong negotiation skills
Prior experience in similar roles (sales, tele sales, sales administration) in a corporate/matrix organization is preferred
Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
High self-motivation, team spirit, flexibility, and a positive demeanor
Knowledge in the field of instrumental analytics/life sciences
Excellent IT skills, including MS Office, SAP ERP, and CRM systems
Ability to travel to customer locations up to 25%; includes overnight travel

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencecontract negotiationproposal developmentsales reportingforecastingqualifying opportunitiesclosing dealstime managementorganizational skillsinstrumental analytics

Soft Skills

negotiation skillsoral communicationwritten communicationself-motivationteam spiritflexibilitypositive demeanorprioritizationeffectivenessself-discipline

Certifications

Bachelor’s degree in BusinessBachelor’s degree in ScienceBachelor’s degree in Finance