Thermo Fisher Scientific

Customer Success Manager – Instrument and Equipment Services

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: ArizonaColoradoUnited States

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Salary

💰 $30 - $45 per hour

Tech Stack

About the role

  • Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.
  • Implement promotional and sales actions.
  • Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders.
  • As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
  • Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
  • Actively acquire and consult with existing and new customers for the sale of service products.
  • As required, prepare sales reports, statistics, and forecast summaries.
  • Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
  • Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
  • Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Requirements

  • Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred
  • 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
  • Capable of prioritizing, being effective, and strong negotiation skills
  • Prior experience in similar roles (sales, tele sales, sales administration) in a corporate/matrix organization is preferred
  • Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
  • High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
  • High self-motivation, team spirit, flexibility, and a positive demeanor
  • Knowledge in the field of instrumental analytics/life sciences
  • Excellent IT skills, including MS Office, SAP ERP, and CRM systems
  • Ability to travel to customer locations up to 25%; includes overnight travel
Benefits
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecontract negotiationproposal developmentsales reportingforecastingqualifying opportunitiesclosing dealstime managementorganizational skillsinstrumental analytics
Soft Skills
negotiation skillsoral communicationwritten communicationself-motivationteam spiritflexibilitypositive demeanorprioritizationeffectivenessself-discipline
Certifications
Bachelor’s degree in BusinessBachelor’s degree in ScienceBachelor’s degree in Finance