Maintenance Engineer
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: France
Visit company websiteExplore more
About the role
- Ensures all service activities are performed in accordance with internal rules and customer requirements
- Provides telephone support and on-site diagnostics to meet customer expectations and ensure the proper use of laboratory instruments
- Actively promotes our service products (service contracts, spare parts, etc.)
- Continuously maintains high-quality professional relationships with our customers to build loyalty and, when necessary, to resolve issues and find solutions as quickly as possible
- Adheres to our professional code of conduct and ethics
- Responsible for managing company equipment assigned to them, such as company vehicle, laptop, phone, tools, manuals, etc.
- Optimizes the organization of their schedule and site visits, taking into account the calendars of all partners (Customer Service Department, team managers, others)
- Responsible for completing activity reports on time for all activities that require them (e.g., Service Report, Maintenance Report, etc.)
- Serves as the point of contact for all activities on customer sites and informs other Thermo Fisher Scientific interlocutors of important information while ensuring customer satisfaction (e.g., information regarding new orders, quotes)
- Under metrology authorization: prepares quotes, plans services, performs contract review, compiles the metrology file, conducts measurements, records raw data, processes results, drafts certificates/test reports, and sends validated results to the customer.
Requirements
- Strong customer orientation
- Strong organizational skills and the ability to manage multiple tasks with different priorities in a matrix environment
- Excellent written and verbal communication skills
- Excellent interpersonal, motivational and negotiation skills
- Ability to work with different levels of the organization in a matrix environment
- Strong organizational skills and ability to manage several tasks with competing priorities
- Strong team orientation. Teamwork and promoting teamwork are part of your values
- Good emotional management and stress resistance
- Results-oriented, always looking for solutions
- Demonstrates initiative and flexibility
- Analytical, process-oriented reasoning
- Good business approach regarding sales, services, order processes, inventory management and financial processes, and an understanding of how these processes interact
- Strong experience and skills in electronics and/or refrigeration, preferably in a B2B environment, and ideally within an international group
- Commercial skills, good knowledge of sales follow-up processes and order closing procedures
- Good command of English
- Experience with IT systems, ideally in an SAP environment
- Experience in Quality and/or process/system improvement
- Willingness and availability to travel, primarily within France/Europe
Benefits
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electronicsrefrigerationmetrologycontract reviewdata processingmeasurementsdrafting certificatestest reportsactivity reportingservice planning
Soft Skills
customer orientationorganizational skillscommunication skillsinterpersonal skillsnegotiation skillsteamworkemotional managementstress resistanceresults-orientedanalytical reasoning