Thermo Fisher Scientific

Technical Support Engineer

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇳 China

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Job Level

Mid-LevelSenior

Tech Stack

Electron

About the role

  • Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
  • Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system.
  • Provide mentorship and feedback on service tools, repair and installation work instructions.
  • Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
  • Validate service documentation and software.
  • Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development, and Operations.
  • Work in compliance with legislation and IMS.

Requirements

  • BA degree in Electronics, Mechanics, or related subject area or comparable training (eg. technical school)
  • Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory
  • All-round technical knowledge and practical skills in multidisciplinary troubleshooting
  • Experience with analytical equipment such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan)
  • Proven track record as a self-starter who is also highly productive when not supervised
  • Preferably experience as a customer or field service engineer with Electric Fault Analysis (EFA) equipment or Scanning Electron Microscope (SEM)
  • Proficient in English (verbal and in writing)
  • Other language skills are an asset.
Benefits
  • Flexibility with remote work options
  • Professional development opportunities
  • Collaborative work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical assistancemultidisciplinary troubleshootingElectric Fault Analysis (EFA)Scanning Electron Microscope (SEM)analytical equipmentrepair and installationservice documentation validationimprovement projects analysisproduct quality feedbackservice tools mentorship
Soft skills
self-starterhighly productivepositive working relationshipsmentorshipfeedback provisioncommunicationcollaborationproblem-solvingadaptabilitycustomer service