Field Service Engineer, MS
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Electron
About the role
- managing all aspects of field service support and customer relationship management
- installation, repair, preventative maintenance, and instrument qualification
- provide technical support and assistance, ensuring the efficient performance of equipment and systems
- work directly with customers to address their needs, ensuring customer satisfaction and product efficiency
- carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product
- responsibility for meeting customer SLA and internal KPI objectives
- ensuring customer satisfaction in all aspects of services provided.
- share experience and standard approach of product services and applications with colleagues
- contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- assist the Commercial Team with technical information, training, and demonstrations
- accurately document field service activities
Requirements
- Bachelor’s degree in analytical chemistry, chemical engineering, or equivalent
- Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems
- 2+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems
- Analytical troubleshooting and problem-solving abilities
- Interest in technology and IT trends
- Knowledge of electron microscopes is an advantage.
- Valid Driver’s License Required, and be able to travel into DOE, DOD, and National Laboratories
Benefits
- competitive remuneration
- annual incentive plan bonus
- healthcare
- range of employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ChromatographyMass Spectrometryanalytical troubleshootingpreventative maintenanceinstrument qualificationtechnical supportinstallationrepaircustomer relationship managementdocumentation
Soft skills
customer satisfactionproblem-solvingcommunicationteam collaborationtrainingknowledge sharingefficiency improvementorganizational skillsinterpersonal skillsattention to detail
Certifications
Bachelor’s degree in analytical chemistryBachelor’s degree in chemical engineeringValid Driver’s License