Account Manager

• Develop and maintain strategic partnerships with both customers and suppliers, fostering trust, transparency, and shared success.
• Translate customer and business objectives into measurable supplier performance goals.
• Facilitate regular business reviews and lead supplier performance improvement initiatives.
• Resolve issues and align cross-functional teams through strong communication and influence.
• Manage supplier performance metrics, conduct root cause analysis, and implement corrective/preventive actions.
• Apply Lean, Six Sigma, and Total Cost of Ownership (TCO) principles to drive efficiency and risk mitigation.
• Lead initiatives to reduce project timelines and improve supplier innovation and reliability.
• Partner closely with internal study or project teams to balance strategic oversight with hands-on problem-solving.
• Use ERP and Quality systems (SAP, Oracle, TrackWise, Mosaic, etc.) to track and manage supplier data.
• Build dashboards and scorecards using tools such as Power BI, Excel, or Tableau to visualize performance trends.
• Leverage automation and workflow tools to improve visibility and efficiency across supplier management processes.
• Influence without authority to align internal teams and external partners toward shared business goals.
• Collaborate across Quality, Procurement, Finance, and Clinical Operations to harmonize processes and priorities.
• Consolidate supplier performance data at a portfolio level to support executive reporting and business decisions.
• Conduct supplier spend and cost analysis to identify savings and value creation opportunities.
• Provide executive-level insights linking supplier performance to financial outcomes.
• Support supplier segmentation, governance, and risk-based oversight methodologies.

Supplier Relationship Manager

Key Account Manager

Account Manager

Account Manager, Telesales