Thermo Fisher Scientific

Bioscience Live Sales Chat Representative

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: Remote • Maryland, Massachusetts, New York, Pennsylvania • 🇺🇸 United States

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Salary

💰 $41,100 - $61,000 per year

Job Level

Junior

Tech Stack

SFDC

About the role

  • Use product features, benefits, and applications to qualify leads and initiate the sales process
  • Provide an outstanding digital experience for customers through thermofisher.com web chat
  • Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource
  • Facilitate information flow between customers, sales reps/account managers, technical sales specialists, customer service, and technical services
  • Log opportunities in Salesforce.com

Requirements

  • Bachelor’s Degree in a Life Sciences field or related lab experience
  • Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience)
  • Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint
  • Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in the area of genomics
  • Experience in remote selling (phone or digital) and customer consultation is desired
  • General knowledge of the assigned product portfolio and/or customer segment required
  • Can communicate in English
  • Practical understanding of the sales process & buying cycle
  • Strong interpersonal skills, positive demeanor, and professional mannerisms
Benefits
  • Competitive remuneration
  • Annual incentive plan bonus
  • Healthcare
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO)
  • 10 paid holidays annually
  • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
  • Accident and life insurance
  • Short- and long-term disability
  • Retirement and savings programs, such as competitive 401(k) plan
  • Employees’ Stock Purchase Plan (ESPP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceMS WordExcelOutlookPowerPointCustomer serviceRemote sellingCustomer consultationGenomicsLaboratory experience
Soft skills
Interpersonal skillsPositive demeanorProfessional mannerismsCommunicationInformation flow facilitationTriageCustomer qualificationSales process understandingBuying cycle understanding