Field Service Engineer
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, New Jersey • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Performs installations, maintenance, repairs, and validation services on medical and laboratory equipment within a specified region for customers in a timely and professional manner.
- Sets up and installs instrumentation and peripheral equipment at customer sites.
- Conducts preventative maintenance service of instrumentation.
- Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions.
- Meets key quality/performance indicators based on metrics established for field service.
- Ensures customer inquiries and requests are responded to within service level agreement.
- Documents calls and complaints in enterprise software and follow any other documentation requirements in accordance with the Quality System.
Requirements
- Associate’s degree, Bachelor’s Degree or equivalent experience in electronics, engineering, physics, or related field of study required.
- 2 years of Field Service Engineer experience maintaining laboratory equipment or electro mechanical experience is preferred.
- 75% travel, including weekends as needed.
- Some Global travel might be necessary for training and other purposes.
- Some travel may be on short notice.
- Strong customer interaction and interpersonal abilities.
- Excellent interpersonal and time management skills.
- Self-directed; takes initiative.
- Ability to work cohesively and optimally within a team.
- Proficient using Microsoft Office products.
Benefits
- Adherence to all Good Manufacturing Practices (GMP)
- Safety Standards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationmaintenancerepairvalidation servicespreventative maintenanceelectro mechanical experiencefirst time fix solutionsdocumentationquality system
Soft skills
customer interactioninterpersonal abilitiestime managementself-directedinitiativeteamwork
Certifications
Associate’s degreeBachelor’s Degree