Service Engineer – Eindhoven/Limburg
Matrix Fitness Benelux
Field Service Engineer – Laboratory Equipment
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs.
- Solving a broad range of problems of varying scope and complexity
- Coordinating your own work schedule with direct colleagues, service operations and management.
- Instructing customers in the use of our instruments to ensure safe and effective customer operations
- Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
- Producing timely and accurate reports of your activities: e.g. service reports and expense reports
- Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
- Providing sales leads to account manager
- Providing feedback to support teams for correcting system documentation and updating procedures.
Requirements
- Typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
- Analytical trouble shooting and problem-solving abilities
- Excellent hand-eye coordination and manual dexterity
- IT skills
- Driving license required
- Excellent communication skills in English and Dutch, verbal and in writing.
- Independent, service-minded and educational in the approach towards customers
- Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
- A strong team contributor, working remotely with the ability to connect with colleagues in the region
- Commercial attitude
- A strong curiosity for knowing the latest with trends in technology and IT
- Self-starter, likes to be challenged.
Benefits
- 10% Commission scheme
- Company car
- Mobile Phone
- Laptop
- Training
- Career progression
- Opportunities within a world leader in serving science.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechatronicselectronicsengineeringanalytical troubleshootingproblem-solvingmanual dexterityIT skills
Soft skills
excellent communicationservice-mindedhighly organizedteam contributorcommercial attitudeself-startercuriosity for technology trends
Certifications
driving license