Customer Service/Call Center Representative, Full-time
Therme Erding
full-time
Posted on:
Location Type: Office
Location: Erding • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for providing personalized advice to our guests by phone and in writing.
- Handle administrative tasks such as reviewing online bookings, processing email inquiries, and preparing arrivals using checklists.
- Act as an interface between different departments to ensure a smooth stay.
- Support the team in day-to-day operations.
Requirements
- Commercial vocational training; ideally with hotel experience—career changers with relevant experience are also welcome.
- Friendly, service-oriented telephone manner.
- Flexibility and willingness to work a two-shift system (8:00–19:00), including weekends and public holidays.
- Very good written and spoken German for reliable communication.
- Good user skills with common MS Office applications.
Benefits
- Attractive salary: benefit from regular pay increases, a holiday bonus, various premiums, and tax-free allowances for Sundays, public holidays and night work.
- Hotel Victory benefit package: enjoy a wide range of additional perks such as free spa/thermal-bath admission, staff events, exclusive shopping discounts at many stores, a complimentary welcome overnight stay, company bike leasing, and more.
- Work–life balance: shape your working hours through shift-schedule requests and an overtime account, allowing valuable time for family, friends and hobbies.
- Health programs: in cooperation with partners we organize regular health days, check-ups and workshops on workplace health topics.
- Pleasant working atmosphere and team spirit: feel the camaraderie in our Hotel Victory family, where everyone counts and contributes to shared success.
- Secure employment: work for one of Bavaria’s top 50 companies and at the hotel of the world’s largest thermal spa.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
service-orientedflexibilitycommunicationteam supportadministrative skills
Certifications
commercial vocational training