Director of Preventative Maintenance – Service

Thermal Scientific Works

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Ownership of PM standards, task lists, schedules, and documentation.
  • Define PM scopes, frequencies, and acceptance criteria.
  • Ensure PM execution aligns with equipment design limits and warranty requirements.
  • Develop and manage tiered PM offerings and renewal strategies.
  • Track PM compliance, findings, and required follow-up actions.
  • Lead U.S. PM teams and approved service partners.
  • Enforce Thermal Works safety, conduct, and quality standards.
  • Ensure consistent documentation, reporting, and close-out.
  • Drive continuous improvement using field data and trend analysis.
  • Support the hiring, training, and development of service personnel.
  • Ensure all service requests are handled in a timely manner based on needs.
  • Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations.
  • Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing.
  • Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events.
  • Coordinate with corrective maintenance teams when deficiencies are identified during PMs.
  • Ensure PM records support warranty compliance and claim defense.
  • Identify early failure trends and escalate issues to Engineering.
  • Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies.
  • Own U.S. PM KPIs, including: contract fulfillment, SLA compliance, repeat deficiency reduction, customer satisfaction.
  • Provide regular performance reporting to Director of Service.

Requirements

  • 15+ years in mission-critical HVAC, data center cooling, or industrial maintenance.
  • Proven experience building and scaling preventive maintenance programs.
  • Demonstrated leadership of distributed field teams.
  • Strong understanding of chillers, CDUs, hydronic systems, and controls.
Benefits
  • A fast-paced, entrepreneurial culture focused on innovation.
  • A flexible, autonomous work environment.
  • A culture of respect, learning, and excellence.
  • Experienced, highly talented experts as team peers.
  • Growth and travel opportunities.
  • A team of change-makers having a significant impact on people and the planet.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
preventive maintenancechillersCDUshydronic systemscontrolstrend analysisroot cause analysisperformance reportingcontract fulfillmentSLA compliance
Soft Skills
leadershipteam managementcommunicationorganizational skillsproblem-solvingcontinuous improvementtraining and developmentcustomer satisfaction focuscollaborationoversight