There is Talent

Legal Assistant, Intake Specialist

There is Talent

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Make outbound calls to qualify new leads and filter out "shoppers" to ensure only high-value cases reach the attorney’s calendar.
  • Answer inbound calls, provide firm-specific information regarding retainers and services, and manage the intake script.
  • Schedule consultations and manage calendar flow within MyCase to ensure organized case progression.
  • Manage CRM updates, including lead status changes, automated follow-ups, and document organization.
  • Respond to client and lead inquiries professionally, maintaining the firm’s standards for confidentiality and empathy.
  • Support the attorney in automating firm processes using specialized legal software and integration tools.
  • Maintain accurate case records and firm documentation using MyCase and Google Workspace.

Requirements

  • Proven experience working in a legal environment with an understanding of law firm settings and terminology.
  • Strong phone skills and the confidence to qualify leads and discuss firm requirements (like retainers) up front.
  • Strong attention to detail and the ability to work with high autonomy once systems are learned.
  • Experience working with MyCase or similar legal case management software.
  • Strong written and spoken English.
  • Reliable workstation, stable internet connection, and ability to work full-time on Eastern Time.
Benefits
  • 100% remote work.
  • 40 hours per week.
  • Experience working directly with a specialized US-based law firm.
  • Long-term partnership and growth opportunities within a professional legal setting.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lead qualificationcase managementCRM managementdocument organizationautomated follow-upslegal software automationcase record maintenanceintake script managementcalendar managementattention to detail
Soft Skills
strong phone skillsprofessional communicationempathyautonomyconfidentialitywritten communicationspoken communication