Customer Support Representative
TherapyNotes, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
JuniorMid-Level
About the role
- Train customers on how to properly navigate and use the TherapyNotes software
- Educate customers about core software features
- Help answer complex questions and support calls about specific TherapyNotes functions
- Monitor a high volume of support requests and provide support assistance to behavioral health professionals
- Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Maintain high standards, attention to detail, accuracy and completeness
- Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
- 2+ years of experience working in a customer service role
- 2+ years of experience working remotely
- Experience working in a high-volume call center or phone support role is a plus
- Experience with multichannel customer support / help desk software is a plus
- Excellent computer and technical problem-solving skills required
- Excellent verbal and written communication skills
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Interest in working in an entrepreneurial, small to mid-sized business environment
- Flexible work hours required including limited nights and weekends
Benefits
- Competitive salary - $50,000/year
- Overtime opportunities available
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical problem-solvingsupport ticket management
Soft skills
verbal communicationwritten communicationlistening skillsstress managementtime managementattention to detail