CX Strategy Director
thelab
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
Visit company websiteExplore more
Salary
💰 $155,000 per year
Job Level
About the role
- Build design-informed roadmap; ensure design has early input
- Synthesize customer insights into design briefs
- Run discovery session, lead design strategy, present roadmaps with research-backed rationale
- Bridge alignment with design, product, engineering around outcomes
- Develop deep ecommerce expertise (conversion optimization, funnel clarity, personalization, product discovery)
- Help build secondary B2B experiences (user adoption, workflow clarity, enterprise workflows)
Requirements
- 8+ years in design, product strategy, or UX leadership roles
- 5+ years of hands-on executional experience with ecommerce and/or B2B digital products
- Proven track record managing stakeholder relationships and presenting to senior leadership
- Strong research literacy — can read analytics, synthesize user research, and translate findings into strategy
- Portfolio or case studies demonstrating strategic thinking (not just beautiful design)
- Excellent communication skills: explain design rationale clearly to non-designers and clients
- Comfortable with ambiguity — can shape direction without requiring perfect specs upfront
- Understanding of design principles and craft — you respect design and understand what excellence looks like, even if you don't execute it.
Benefits
- Comprehensive health, dental, vision insurance
- 401(k) with company match
- Unlimited PTO
- Hybrid work Tues-Thurs in Madison Square Office
- Latest UX tools and technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ecommerceB2B digital productsconversion optimizationfunnel claritypersonalizationproduct discoveryuser researchanalyticsdesign principlesstrategic thinking
Soft Skills
communication skillsstakeholder managementleadershipresearch literacyadaptabilitycollaborationproblem-solvingpresentation skillsuser adoptionworkflow clarity