General Manager
TheKey
full-time
Posted on:
Location Type: Office
Location: Santa Rosa • California • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
- Responsible for the location’s financial performance, growth, and profitability
- Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
- Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
- Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
- Improving client retention by implementing strong processes and oversight, including regular visits and re-assessments and family & POA communications
- Overseeing day-to-day operations in the assigned location(s)
- Contributing to strategic plans, roadmaps, and goals for assigned market and potential development territories
- Understanding competitors and local industry professionals to lead the competitive landscape and identify high-potential talent
- Leading or supporting recruitment, training, and development of new team members
- Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
- Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
- Additional duties and responsibilities as assigned
Requirements
- Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
- Five to seven years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills, including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
- Ability to travel to client homes and other locations approximately 25% of the time
- Ability to provide after-hours support for partners, prospective and current clients (including evenings and weekends)
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
- California applicants: timely and accurate positive fingerprint identification required (per California Community Care Facilities Act)
Benefits
- Base Pay: Salary DoE - 110k-115k plus monthly bonuses
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementfinancial monitoringclient care managementlead intakestaffingrecruitmenttrainingmentorshipanalytical skillsprocess implementation
Soft skills
leadershipinterpersonal skillscommunication skillsmultitaskingcritical thinkinggoal settingrelationship buildingactive listeningteam motivationproblem solving
Certifications
Bachelor’s Degree in gerontologyBachelor’s Degree in health careBachelor’s Degree in social work