Team Lead – Customer Contact and Collections Center
TheKey
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Florida, Illinois • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Support supervision of collections staff with ongoing coaching, constructive process review feedback and weekly metric reporting
- Maintain the highest level of collections metrics and KPI’s
- Create action plans for collection of aged and outstanding debts
- Proficient in reading and understanding contract details when collecting outstanding debts
- Assist all members of collection staff with daily processes and procedures when required
- Discuss/negotiate payment plans with Collection Managers approval
- Investigate and resolve discrepancies in payments or accounts
- Investigate billing errors and disputes and follow up with customers
Requirements
- Associate or Bachelor’s degree in Accounting and/or Finance and/or 5 years’ relevant health care experience
- 3 years’ experience of managing a staff of 5-10 collectors
- Intermediate experience with Microsoft Office applications
- Advanced experience with Microsoft Office Excel and Powerpoint
- Experience with 3rd party collections partnerships (Preferred)
- Experience with probate collections (Preferred)
- Ability to conduct and support team through ongoing account reconciliations
- Ability to lead change and enforce basic and advanced policies, methods, and procedures
- Ability to work with minimal supervision
- Understanding of business processes and impact of such processes on accounting processes/procedures, including identifying control risks
Benefits
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections metricsKPIcontract readingpayment negotiationaccount reconciliationbilling error investigationdispute resolutionMicrosoft OfficeMicrosoft ExcelMicrosoft PowerPoint
Soft skills
coachingprocess reviewteam leadershipchange managementindependencecommunicationproblem-solvingorganizational skillsconstructive feedbacknegotiation
Certifications
Associate degree in AccountingBachelor’s degree in Finance