Director, Inside Partner Success

TheGuarantors

Inside Partner Success Director leading inbound client support for fintech lease-guarantee provider TheGuarantors. Managing KPIs, training, CRM operations, and partner growth initiatives.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Inside Partner Success teams, overseeing operational support, and ensuring compliance with service standards. Proficient in utilizing CRM tools and data analysis to enhance client performance and drive team success.

Highest-signal resume keywords

B2B2C Customer SuccessTeam ManagementHubSpot ProficiencyZendesk ProficiencySLA Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket Resolution ManagementData AnalysisClient Performance MetricsTraining Program DevelopmentOperational Support Oversight

Soft Skills

MentoringCross-Functional CollaborationProactive CommunicationProblem SolvingAdaptability

Tools & Technologies

Google SuiteVideo Conferencing ToolsPowerBIZoomInfoMonday.com

Industry Keywords

Commercial Multifamily Real EstateProptechInsuranceConsumer CreditB2B SaaS

About the role

Key responsibilities & impact

Lead and manage the Inside Partner Success team
Oversee operational support and service standards for all contracted clients
Manage team performance against SLAs and KPIs, including ticket resolution speed and NPS
Meet ticket resolution volume goals
Mentor and coach associates through virtual and in-person professional development sessions
Ensure cross-functional collaboration and ticket escalation processes for complex partner needs
Develop and oversee recurring group retraining programs
Set and maintain standards for partner retraining coordination, scheduling consistency, and handoff quality
Maintain CRM hygiene within HubSpot and Zendesk
Manage, adjust, and expand existing business accurately and consistently
Analyze and maintain client performance and feedback data
Partner with Account Management and the broader GTM team to support high program usage
Communicate updates, risks, blockers, and recommendations proactively
Identify improvements to training materials, client communication, and user engagement strategy
Use data, judgment, and business context to inform decisions and recommendations
Manage assigned work independently and deliver on commitments, deadlines, and deliverables
Ensure compliance with applicable policies, procedures, standards, and regulatory requirements
Perform other role-related responsibilities as assigned

Requirements

What you’ll need

5+ years of experience in B2B2C Customer Success, including 2+ years of direct team management experience
Proficiency overseeing HubSpot, Zendesk, Google Suite, and video conferencing tools
Strong understanding of inbound and outbound customer success operations, SLA management, ticket triage and escalation design, and team performance frameworks
Ability to manage client-facing, training, or account management roles
Ability to partner with GTM, Outbound Partner Success, Customer Success, and Marketing teams
Ability to deliver high-quality work in a dynamic business environment
Bachelor’s degree in Business, Finance, English Literature, Communications, Psychology, or equivalent practical experience
Experience working in a regulated, client-facing environment preferred
Experience using PowerBI, ZoomInfo, Monday.com, Enable.Us or similar data room tools, Gong, and ALN preferred
Exposure to commercial multifamily real estate, proptech, or insurance preferred
Prior experience in commercial multifamily real estate, consumer credit, lending, or B2B SaaS preferred
2+ years in the multifamily industry preferred

Benefits

Comp & perks

Opportunities to make an impact within a fast growing company
Medical, dental, & vision insurance, beginning day one
Health savings account with employer contribution
Flexible spending accounts (healthcare, dependent care, commuter)
401(k)
Generous PTO and paid holidays
In-office lunch Perk
Flexible working hours
Paid parental leave
Company sponsored short and long term disability