Customer Service Representative, Scheduler
THECOOLGUY CO.
full-time
Posted on:
Location Type: Office
Location: Queen Creek • Arizona • United States
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Salary
💰 $18 - $20 per hour
About the role
- Handle inbound customer inquiries via phone, email, or chat
- Identify customer needs and assist with product information
- Strategically schedule technician teams
- Conduct outbound calls for job follow ups
- Utilize software to document customer interactions
- Identify and escalate priority issues
- Review and close out jobs by ensuring accuracy
Requirements
- Strong communication skills in English
- Spanish a plus
- Solution-oriented and proactive
- Ability to analyze customer needs
- Comfortable with multi-tasking in high demand environments
- Detail oriented, punctual, and dependable
- Ability to work well with others
Benefits
- Competitive pay
- Supportive work environment
- Paid sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillssolution-orientedproactiveability to analyze customer needsmulti-taskingdetail orientedpunctualdependableability to work well with others