Serve as the primary subject matter expert for Epic Resolute Hospital Billing (HB) with working knowledge of Professional Billing (PB)
Lead application support, optimization, and enhancement efforts for Resolute HB
Collaborate with revenue cycle, IT, and operational stakeholders to improve workflows and system performance
Provide guidance on system configuration, issue resolution, and best practices
Mentor and support junior analysts, promoting knowledge sharing and team development
Oversee and prioritize incoming requests, enhancements, and system changes
Ensure system integrity, compliance, and alignment with organizational standards
Participate in upgrades, testing cycles, and release management activities
Provide occasional on-site support and stakeholder engagement as needed

Requirements

5+ years of Epic experience with strong focus on Resolute Hospital Billing (HB)
Familiarity with Resolute Professional Billing (PB) workflows and integration points
Proven leadership experience or demonstrated ability to mentor and guide team members
Strong application knowledge, including build, optimization, and support
Demonstrated project management “chops” (formal PMP not required)
Excellent communication and stakeholder management skills
Ability to work independently in a remote environment
Bachelor’s degree required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Epic Resolute Hospital BillingProfessional Billingapplication supportsystem optimizationsystem configurationissue resolutionproject managementsystem integritytesting cyclesrelease management

Soft Skills

leadershipmentoringcommunicationstakeholder managementteam developmentindependent workcollaborationknowledge sharingprioritizationguidance

Certifications

Bachelor's degree