The Whole Child - Mental Health & Housing

Manager

• Oversee all aspects of daily facility operations in the Interim Housing facility, ensuring a clean, safe, and supportive environment for parents and children experiencing homelessness.
• Supervise the Interim Housing Support Specialist team and Interim Housing Housekeeping.
• Coordinate maintenance and safety procedures.
• Work closely with Interim Housing leadership to create a trauma-informed, family-centered environment.
• Lead, train, and schedule the facility support specialist across all shifts, ensuring 24/7 shelter coverage.
• Provide coaching and professional development to staff on trauma informed practices, shelter policies and participant/family interactions.
• Conduct regular team meetings, one-to-ones, and performance evaluations.
• Oversee day-to-day operations of the interim housing facility, including cleanliness, sanitation, maintenance, and supply management.
• Perform regular walkthroughs to ensure safety standards are met and units are clean and family friendly.
• Work collaboratively with on-site maintenance and facility team to resolve maintenance issues.
• Respond to emergencies and behavioral incidents involving family/participants in a calm, professional, and family-sensitive manner.
• Ensure program compliance to funder Scope of Service needs.
• Support Shelter Safety Protocols, including conflict resolution and emergency procedures.
• Help with room turnovers, laundry services (linen services), minor cleaning tasks, and stocking supplies like diapers, hygiene kits, bedding, pantry, or other donations.
• Complete and submit progress notes within 72 hours utilizing HMIS.
• Support participant/family with interim Housing compliance.
• Other duties as assigned.

Interim Housing Facility Support Night Manager