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Personal Injury Reductions – Closing Virtual Assistant
The Ward Law Group, PLPersonal Injury Reductions Virtual Assistant for The Ward Law Group, empowering clients and delivering results. Responsibilities include client communication and case management.
About the role
Key responsibilities & impact- Initiating courtesy calls to clients upon case assignment
- Providing detailed explanations of the reduction process
- Logging phone calls, case statuses, and documents into the online document management software
- Ensuring the efficient linkage of releases onto Litify
- Confirming PIP benefits, and validating damages with a complete provider list
- Confirming balances due on medical accounts
- Negotiating bills with providers
- Sending out reductions promptly
- Maintaining regular client contact, addressing queries every two weeks
- Conducting case reviews and personal audits for productivity
- Developing and monitoring weekly projection reports
Requirements
What you’ll need- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
Benefits
Comp & perks- Health care benefits not provided
- Paid time off not provided
ATS Keywords
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Soft Skills
strong written communicationstrong verbal communicationresourcefulproactiveself-motivatedmultitaskingindependent work