Media Delivery Ops Specialist

The Walt Disney Company

Senior Media Delivery Operator monitoring VOD ingestion pipeline at Disney. Collaborating with partners to coordinate content and delivering high-quality streaming for media platforms.

Posted 7/15/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $73,100 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and troubleshooting VOD ingestion pipelines, with strong knowledge of video codecs, encoding, and metadata normalization. Capable of coordinating with external partners and providing technical support for A/V content issues while ensuring adherence to strict deadlines.

Highest-signal resume keywords

VOD Workflow SupportVideo Codecs and EncodingXML and JSON StructureStrong Organizational SkillsSpanish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Video CodecsEncodingHLS StreamingClosed CaptionsSubtitlesXML StructureJSON StructureDigital Asset ManagementQuality ControlMetadata Normalization

Soft Skills

Strong Communication SkillsAttention to DetailMulti-Tasking AbilitiesAbility to Work Independently

Tools & Technologies

AsperaAdvanced Delivery Systems

Industry Keywords

Supply Chain OperationsCable Labs SpecificationsMovie Labs SpecificationsA/V ContentIngest Pipeline Health

About the role

Key responsibilities & impact

Work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline
Subject matter and technical expert for supply chain operations
Review audio/visual content against strict deadlines
Coordinate with external partners to fix content to ensure deadlines are met
Research and normalize metadata
Create tracking tickets for assets that need remediation and follow them to completion
Provide technical expertise for content issues with A/V, XML, and timed text
Monitor the health of the encoding pipeline and provide technical and operational support
Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner
Update documentation and train team members on procedures
Provide ongoing status of the overall health of the ingest pipeline to senior staff

Requirements

What you’ll need

Minimum of 3 years of related work experience
Background in video or film is preferred
Strong knowledge of video codecs and encoding
Familiarity with video streaming, specifically HLS
Understanding of closed captions and subtitles
Understanding of XML and/or JSON structure
Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
Previous Experience supporting a VOD workflow or Digital Asset Management system
Strong organizational skills, must be able to track large scale projects
Strong multi-tasking abilities and attention to detail
Strong communication skills
Ability to work independently with minimal guidance
Preferred Qualifications: Experience in Quality Control department
Knowledge of Aspera or other advanced delivery systems
Spanish language proficiency

Benefits

Comp & perks

A bonus and/or long-term incentive units may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits