Senior Network Systems Reliability Engineer

The Walt Disney Company

Senior Network Systems Reliability Engineer managing network infrastructure operations and support for Disney. Collaborating on automation and observability initiatives while ensuring compliance and reliability.

Posted 7/1/2026full-timeLake Buena Vista • California, Florida • 🇺🇸 United StatesSenior💰 $135,200 - $181,200 per yearWebsite

Tech Stack

Tools & technologies

DNSFirewallsPythonServiceNowSQLSwitching

About the role

Key responsibilities & impact

Manages support for network infrastructure (switches, routers, firewalls, wireless access points, network circuits) coordination of repairs/replacements.
Manages licensing and renewals for network infrastructure software/services: maintain renewal calendar, track entitlements/support contracts, coordinate quotes/POs, and ensure timely renewals to avoid service interruption.
Maintain accurate IT asset inventory for network infrastructure (hardware and software) including location, configuration/standard, warranty/support status, lifecycle stage, and disposal records.
Serve as an asset data analyst: reconcile inventory and license data across tools/sources, perform periodic audits, and produce dashboards/metrics (e.g., compliance, refresh cycles, warranty exposure, utilization) to inform budgeting and lifecycle decisions.
Lead vendor management activities for network infrastructure hardware/software: track support cases, RMAs/repairs and replacements, manage SLAs/support coverage, and support contract terms, true-ups, and renewal negotiations.
Assist with network security and compliance activities (firmware/patch compliance, configuration standardization, vulnerability remediation support, log/monitoring coverage) in partnership with IT/security.
Reduce technical debt by driving standard configurations, eliminating unsupported/end-of-life infrastructure, coordinating upgrades/refreshes, and improving runbooks/documentation to increase stability and maintainability.
Minimize risk to the environment by following change management practices, assessing impact/rollback plans, validating monitoring/alerting coverage, and partnering on vulnerability remediation and resiliency improvements.
Coordinate with procurement/finance on purchasing and renewals: gather requirements, obtain and compare vendor quotes, recommend options, submit/track POs, and maintain renewal and spend visibility.
Track, prioritize, and resolve tickets within SLA; communicate status updates and maintain high customer satisfaction.

Requirements

What you’ll need

Minimum of 5 + years of experience supporting network infrastructure and/or IT operations (e.g., NOC, network support, infrastructure support) including hardware/software lifecycle activities.
Familiarity with Python, and SQL for data processing and dashboarding.
Working knowledge of common network technologies and operations (switching/routing fundamentals, Wi Fi, VPN, DNS/DHCP concepts) and the ability to troubleshoot connectivity and infrastructure issues.
Experience tracking and renewing software licenses/subscriptions and maintaining compliance/entitlement records.
Strong analytical skills with experience using Excel (pivot tables/lookups), reporting, and data hygiene practices to maintain accurate asset/license records.
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management) and strong documentation habits.
Strong customer service skills with the ability to communicate clearly with technical and non-technical users.
Ability to manage multiple priorities, maintain a renewal calendar, and meet deadlines with attention to detail.
Hands-on troubleshooting experience with network services and devices (e.g., switches, firewalls, wireless access points), including interpreting logs/alerts and validating changes.

Benefits

Comp & perks

medical
financial benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Network SupportHardware Lifecycle ManagementSoftware License TrackingTroubleshooting Network IssuesData Hygiene Practices

Soft Skills

Strong Communication SkillsAttention to DetailAbility to Manage Multiple Priorities