Staff Software Engineer – ServiceNow ITAM

The Walt Disney Company

Staff Software Engineer designing and developing ServiceNow solutions at Disney. Leading technical architecture and mentoring engineers in enterprise technology.

Posted 5/20/2026full-timeOrlando • California, Florida, New York, Washington • 🇺🇸 United StatesLead💰 $148,300 - $199,400 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks
Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting
Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability
Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems
Deliver advanced platform solutions using Flow Designer, IntegrationHub, custom APIs, Script Includes, and asynchronous processing
Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making
Leverage emerging ServiceNow capabilities such as Service Exchange, Platform Analytics, AI/Automation frameworks, and next-generation reporting tools
Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment
Partner with Product Management, Enterprise Architecture, Security, and Operations to translate strategic goals into robust technical solutions
Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching
Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation
Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams

Requirements

What you’ll need

7+ years of professional software engineering experience, with significant hands-on development on the ServiceNow platform
Advanced proficiency in JavaScript, Glide APIs, ServiceNow scripting (Business Rules, Script Includes, Client Scripts), and Flow Designer
Demonstrated experience implementing and supporting SAM, ITOM, SPM, and enterprise reporting solutions
Strong hands-on expertise with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management
Solid understanding of asset lifecycles, license compliance, software normalization, and hardware asset governance
Experience with REST/SOAP integrations, data imports, web services, and event-based integrations
Required certifications: ServiceNow Certified System Administrator (CSA)
Relevant ServiceNow micro-certifications in SAM, ITOM, SPM, Reporting / Performance Analytics, IntegrationHub, or CMDB
Proven experience working in Agile delivery environments with cross-functional teams
Ability to design scalable, resilient, and maintainable solutions that support enterprise growth

Benefits

Comp & perks

A bonus and/or long-term incentive units may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits, dependent on the level and position offered

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaScriptGlide APIsServiceNow scriptingFlow DesignerREST integrationsSOAP integrationsdata importsevent-based integrationsCMDB architectureperformance analytics

Soft Skills

mentoringtechnical coachingtroubleshootingcollaborationcommunication

Certifications

ServiceNow Certified System AdministratorServiceNow micro-certifications