The Walt Disney Company

VTC Analyst

The Walt Disney Company

full-time

Posted on:

Location Type: Hybrid

Location: Burbank • California, Florida • 🇺🇸 United States

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Salary

💰 $97,500 - $143,200 per year

Job Level

Mid-LevelSenior

Tech Stack

AndroidAzureCitrixCloudiOSJamfJavaScriptMacOSServiceNowVoIP

About the role

  • Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc —24/7 as needed
  • Deliver a seamless, white-glove experience across devices, offices, and events
  • Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc
  • Document all work performed in the form of tickets via ITIL tools and processes
  • Collaborate closely with vendors and internal partners
  • Troubleshoot, Isolate and resolve issues to minimize downtime
  • Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms
  • Provide expert on-site meetings and event support—ensuring every presentation, broadcast, and high-profile call runs flawlessly
  • Trained and capable of acting as A.1, TD, Camera operation
  • Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools
  • Maintain accurate configuration, change, and asset documentation aligned with enterprise standards
  • Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions

Requirements

  • Minimum of 3 years of related work experience, including technical support experience in enterprise environments
  • Field experience supporting executives or VIP users in a fast-paced environment
  • Proven track record of delivering white-glove, concierge-level technical support
  • Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365
  • Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI
  • Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud
  • Calm, confident communicator with exceptional customer-service instincts and executive presence
  • Highly organized, detail-oriented, and comfortable managing multiple priorities independently
  • Experience supporting live events and executive/VIP meetings (preferred)
  • Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows (preferred)
  • Experience with ServiceNow or similar ITIL-based ticketing systems (preferred)
  • Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace (preferred)
  • Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards (preferred)
  • *nix operating system administration skills/experience (preferred)
  • HTML, CSS, and JavaScript literacy (preferred)
  • Relevant advanced certifications: CTS (Certified Technology Specialist) or CTS-D/CTS-I CCNA (Cisco Certified Network Associate) or higher ITIL Foundation or ITIL Practitioner Microsoft certifications (Azure, Teams, Modern Desktop Administrator) Cisco certifications (CCNP Collaboration, Webex specialist) (preferred)
Benefits
  • A bonus and/or long-term incentive units may be provided
  • Full range of medical, financial, and/or other benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingsignal flowCrestron programmingDante audioHTMLCSSJavaScript*nix operating system administrationUAT
Soft skills
customer servicecommunicationorganizationaldetail-orientedcalm under pressureexecutive presenceability to manage multiple prioritiescollaborationproblem-solvingadaptability
Certifications
CTSCTS-DCTS-ICCNAITIL FoundationITIL PractitionerMicrosoft Azure certificationsMicrosoft Teams certificationsModern Desktop AdministratorCCNP Collaboration