VTC Analyst
The Walt Disney Company
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • California, Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AndroidCitrixCloudiOSJamfMacOSVoIP
About the role
- Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc —24/7 as needed.
- Deliver a seamless, white-glove experience across devices, offices, and events.
- Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc.
- Document all work performed in the form of tickets via ITIL tools and processes.
- Collaborate closely with vendors and internal partners.
- Troubleshoot, Isolate and resolve issues to minimize downtime.
- Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.
- Provide expert on-site meetings and event support—ensuring every presentation, broadcast, and high-profile call runs flawlessly.
- Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.
- Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.
- Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions.
Requirements
- Minimum of 3 years of related work experience, including technical support experience in enterprise environments.
- Field experience supporting executives or VIP users in a fast-paced environment.
- Proven track record of delivering white-glove, concierge-level technical support.
- Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365.
- Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI.
- Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud.
- Calm, confident communicator with exceptional customer-service instincts and executive presence.
- Highly organized, detail-oriented, and comfortable managing multiple priorities independently.
- Experience supporting live events and executive/VIP meetings is preferred.
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingconfigurationdeploymentmonitoring performance metricsUATsignal flowconferencing hardwareasset documentationchange management
Soft skills
customer servicecommunicationorganizational skillsdetail-orientedmulti-taskingexecutive presencecalm under pressurecollaborationproblem-solvingadaptability